Desk Side

1 semana atrás


São Paulo, São Paulo, Brasil Decision Group Tempo inteiro

**Código**:
8398
**Título da vaga**:
Desk Side
**Local**:
São Paulo, SP
**Nível Profissional**:
Sênior
**Nível Acadêmico**:
Ensino Superior Completo
**Áreas de Atuação Profissional**:
TI - Suporte
**Descrição**:
- Provide onsite or depot support or dispatch support specialists as necessary to provide end users with operational and technical support and to meet Service Levels.
- Coordinate activities with the Service Desk and provide Level 2 and Level 3 Support to the Service Desk and/or end users as necessary.
- Dispatch and monitor break/fix repairs;
- Perform approved Install, Move, Add, Change and Delete (IMACD) Services for end user desktops/laptops
- Resolve Incidents and Problems associated with EUC desktops/laptops and provide break/fix support, advice and assistance to end users.
Supplier shall be ultimately responsible for resolving and/or coordinating with OEMs or Third Parties for all Incidents and Problems associated with failure or degradation of Services related to EUC desktops/laptops.
- Coordinate efforts with Third-Party Vendors providing service and maintenance as necessary to keep EUC desktops/laptops in good working order.
- Perform proactive and reactive troubleshooting to effectively identify potential Incidents or Problems, and commercially reasonable efforts to prevent them before they occur.
**Habilidades**:
- Identify the scope of an Incident or a Problem and remedy the Incident or Problem, by providing operational and technical assistance, as necessary.
- Replace desktops/laptops to conduct a repair, copy data, perform backups, perform restorations.
The Break/Fix process for Equipment shall leave the end-user with the same information/Configuration/Software that they had prior to the event as technically feasible.
- Assist end users with support to enable the correct use of desktops/laptops, as well as access to and use of related technologies and Services.


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