Cloud Partner Success Manager, Brazil

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Select another region to view location-specific contentPlease note that the application process will be managed on our partner website, Workday, which will require you to log in or create an account.Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on.
We are looking for a Cloud Partner Success Manager to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment.As the Cloud Partner Success Manager, you will leverage your experience in Account Management with a strong focus on Data Protection and Cyber Security.
You will manage a portfolio of service providers using Acronis Cyber Protect Cloud in Brazil.
Your primary objectives will include driving Annual Recurrent Revenue growth through strategic account planning, fostering adoption of new services, ensuring partner retention, and delivering a best-in-class partner experience that distinguishes Acronis in the market.WHAT YOU'LL DOConduct territory analysis and planning for dedicated geographies to identify top potential partners, develop relationship with key decision makers on partner side and maintain a regularity/frequency of contact with every partner depending on priorityAlign with Acronis Cloud Distributors for joint activities for channel enablement and drive quarter over quarter cloud revenue growth working through assigned partnersTrain new and existing partners with existing and new products, support new partners on daily basis on business and technology development, and guide them through onboarding and enablement stage equipping with all needed knowledge, resources and toolsPerform account planning with all managed partners with level of certain details depending on partner's engagement, loyalty and responsivenessMotivate and enable partners to sell Acronis services to existing customer base of the partner, attract new customers to partner and help to retain existing customer to partnerDrive partner's satisfaction and acting as a trusted advisor and single point of contact throughout the entire partner lifecycleDrive successful upsell/cross sell initiatives with partner to increase new services attach rateEngage and orchestrate all needed internal resources to help dedicated partners' growth, including Presales and Technical support teamsProfile every managed partner on vendors and tools they sell/use putting all information into Partner Passport.
Every CSP Passport should have not less than 80% fields filled outKnow partner's lifecycle management and be able to lead a partner along it through a set of regular activities focused on educating, evangelizing, making committedKey KPIs: Total Revenue from signed partners, churn rate (% of partners leaving the program), number of Acronis services sold through the partnerWHAT YOU BRING5+ years of sales and marketing experience in the software industry (Inside Channel Sales and Channel development position within a software vendor)Fluent English and Portuguese, both written and verbalProven experience in a cyber security company demonstrating a strong understanding of industry practices and protocols is requiredIn-depth channel and field sales experience with an understanding of the cloud market business modelStrong presentation, communication, and planning skillsStrong internal customer focus with desire to learn all aspects of the businessHigh level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracyStrong written and verbal communication and interpersonal skillsOutstanding organizational, problem solving, and multi-tasking skillsCollaborative, team-player with a commitment to succeed and never give up attitudeSelf-motivated, proactive, and able to work with minimal supervisionWHO WE AREAcronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users.
Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity.
We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments.A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries.
Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve.
Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team.
Each member of our "A-Team" plays an instrumental role in driving the success of our innovative and expanding business.
We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact.Our Interview PracticesTo maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts.
Our interview process is designed to assess your individual skills, experiences, and communication style.
We value authenticity and want to ensure we're getting to know you—not a digital assistant.
To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process.Use of AI-generated responses or third-party support during live interviews may be grounds for disqualification from the recruitment process and a full criminal, education and identification background check is required for all new hires.Acronis is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.Please note that the application process will be managed on our partner website, Workday, which will require you to log in or create an account.
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