Information Technology Manager

OverviewLedn is a global financial services company built for digital assets, helping to improve the everyday lives of Bitcoin holders while building generational wealth for the future.We offer a suite of egalitarian lending, savings and trading products to digital asset holders in over 150 countries around the world.Our team is diverse and committed to democratizing access to the global economy through Ledn's products and services.The core values guiding Ledn are: act with integrity always, own it, have a passion for progress, and lead with empathy.We are looking for motivated individuals to join us as we build, innovate, and revolutionize financial services.The OpportunityWe are looking for an experienced engineer to join the Cybersecurity/IT Engineering team as a full-time Manager of IT.The ideal candidate is comfortable wearing many hats including supporting end users, managing endpoints, automating identity and access management, and administering cloud-based IT systems and tools.A successful candidate will have demonstrated prior success in similar roles in rapidly growing, security-first environments.The right person is passionate about automation, scripting, and building infrastructure as code.You will be a participant in the design, implementation and management of our growing corporate cloud-first infrastructure and networks.You will combine innovation and creative problem solving with adaptability to the ever-changing enterprise infrastructure landscape.You will work closely with Cybersecurity/IT peers and key stakeholders across Customer Success, Marketing, Engineering and HR.The ideal candidate is an excellent communicator and fast learner who seeks a supportive environment to grow their IT skills and expertise.This role reports to the Director of IT.What You Bring to Ledn7+ years in SaaS systems administration: Jamf Pro, Google Workspace, Okta, Slack, Jira, Netsuite.Ability to create automations using bash, zsh, python, etc.Experience with open source tools such as Nudge, CIS Benchmark scripts, SplashBuddy, Munki, etc.Ability to integrate SSO into Okta and create workflows in Okta; knowledge of APIs and system integration.Experience providing remote support across multiple countries/time zones; familiarity with shipping and receiving hardware and customs.Excellent written and verbal communication skills; ability to explain complex concepts clearly and calmly.Strong ability to craft clear tickets, emails, and Slack messages; maintain documentation and knowledge articles.You write in a clear, friendly, and concise manner, are sensitive to different cultures, and are committed to providing a magical experience for others.You understand security concepts (PGP, OSI model) and networking fundamentals (TCP/IP, DNS, DHCP, VLANs, routing and switching).You can self-manage, scope projects, and work across multiple teams.You are comfortable with ambiguity and can make decisions with limited data.Strong organizational and task-management skills.Ability to work in a remote environment.Nice to HavesSome familiarity with AWS.Experience using GAM and command-line interfaces to improve efficiency.Jamf, Okta, Google Workspace certifications.Culture FitWe are looking for a leader who thrives in a startup or tech environment and embodies our values: adaptability, resilience, empathy, integrity, and accountability.A builder's mindset, collaborative partner, and the ability to influence across functions are important.What We ProvideComprehensive, best-in-class total rewards package from day one.Competitive PTO and ownership in the company through equity.Remote-work opportunity up to 180 days per year (subject to restrictions).A purpose-driven career and an inclusive, diverse workplace.Equal Opportunity EmployerLedn is an equal opportunity employer.For accommodation requests during the recruitment process, you may contact the Ledn team by email.Requests will be handled confidentially.Ledn is a global, remote-first company with team members across North America, Latin America, South Africa and Europe.Due to high application volume, only qualified applicants will be contacted.Shortlisted candidates may be asked to submit a short video response and reviews of publicly available social media relevant to the role.No agencies or recruiters, please.We do not accept unsolicited agency resumes or related fees.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesRetail#J-*****-Ljbffr