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Maritime Sales Support Coordinator

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Overview
About us
Wherever our customers are in the world, we help them digitalise and optimise their remote business processes using advanced hybrid network solutions and digital technologies.
Our teams work together across the globe, using constant innovation, expertise and applied technology to bring systems and people together with a future focus.
We push boundaries.
We combine unrivalled resources and expertise in field engineering with advanced digital technologies such as cyber security, IT, and cloud enablement.
Today, we employ 1500 people in over 30 countries, with customers in the maritime, energy, and humanitarian sectors.
We believe in creating a culture where you can develop and thrive.
Our commitment to excellence drives our success.
Job
Brasil, Rio De Janeiro
Maritime Sales Support Coordinator (Brazil)
Brasil, Rio De Janeiro – Full time – Apply before
Your Mission
As Sales Support Coordinator, you will support the Americas maritime sales team to achieve revenue/acquisition targets and maintain high levels of customer satisfaction.
The Inside Sales Coordinator reports to the Vice President of Sales, Americas.
You will primarily support the Brazil based sales team, and occasionally the sales team in North America.
Main Tasks
Support Key Account Managers with the preparation of sales proposals.
Directly quote and process less complex customer enquiries, such as for mobile satellite services (MSS).
Facilitate customer requests to the appropriate departments for execution.
Act as a secondary point of contact for customers in the absence of the Key Account Manager.
Prepare, submit and follow up on back-office sales documentation such as sales contracts, change orders, vessel transfers, customer qualification questionnaires and portals.
Assist customers with the contract registration processes and manage the customer onboarding process.
Qualifications & Professional skills
Successful track record in a B2B sales support or inside sales environment.
Strong written and verbal communication skills with fluency in Portuguese and an excellent command of written and spoken English.
Fluency in Spanish is highly desirable.
Comfortable with Microsoft business applications such as PowerPoint, Word, Excel, Dynamics CRM.
Experience of the maritime industry is preferred but not essential.
A knowledge of the satellite, network/IP technologies, IT/telecommunication industry would be an advantage.
Attitude & Interpersonal Skills
Structured approach to customer service and managing tasks.
High level of commitment, energy, and enthusiasm to work with customers and internal departments.
Comfortable taking the initiative and working under minimal supervision.
Actively shares information and knowledge within the organization.
Can effectively engage with colleagues from different business cultures in different time zones.
Excellent communication skills and ability to listen to and understand customer needs.
Acts with a sense of urgency needed to support a 24/7 global customer base.
We Offer
Join the success story of a market leader, eager to further shape the market.
An opportunity to gain expertise in the sectors where Marlink operates.
Flexible hybrid work situation with home office option.
Marlink Training Academy for professional and personal development.
Sobre o Grupo Marlink
Marlink é líder de mercado nos setores de navegação, energia, mineração, humanitário e governamental.
Projetamos, construímos e gerenciamos redes agnósticas de tecnologia, unificando serviços via satélite, terrestres e digitais em soluções poderosas e confiáveis.
Nossos portfólio evoluiu além da conectividade, tornando-se um provedor de serviços totalmente gerenciados, incluindo soluções de rede, cibersegurança, TI e IoT.
Entregamos possibilidades, em qualquer lugar.
À medida que a Marlink continua a crescer, estamos buscando um(a) Coordenador(a) de Suporte de Vendas para apoiar nossa equipe comercial em toda a região das Américas, com foco principal na América Latina.
Sua Missão
Como Coordenador(a) de Suporte de Vendas, você irá apoiar a equipe de vendas marítimas das Américas para atingir as metas de receita/aquisição e manter altos níveis de satisfação dos clientes.
O Coordenador(a) de Vendas Internas se reporta ao Vice-Presidente de Vendas das Américas.
Você dará suporte principalmente à equipe de vendas baseada no Brasil, e ocasionalmente à equipe de vendas na América do Norte.
Principais Atividades
Apoiar os(as) Gerentes de Contas-Chave na preparação de propostas comerciais.
Responder e processar diretamente solicitações de clientes menos complexas, como para serviços móveis via satélite (MSS).
Encaminhar as solicitações dos clientes aos departamentos adequados para execução.
Atuar como ponto de contato secundário para clientes na ausência do(a) Gerente de Contas-Chave.
Preparar, enviar e acompanhar a documentação de vendas administrativa, como contratos de venda, ordens de alteração, transferências de embarcações, questionários de qualificação de clientes e portais.
Auxiliar os clientes nos processos de registro de contratos e gerenciar o processo de onboarding de clientes.
Qualificações e Competências Profissionais
Histórico de sucesso em suporte de vendas B2B ou ambiente de vendas internas.
Ótimas habilidades de comunicação escrita e verbal, com fluência em português e excelente domínio de inglês falado e escrito.
Fluência em espanhol é altamente desejável.
Facilidade com aplicativos empresariais da Microsoft, como PowerPoint, Word, Excel, Dynamics CRM.
Experiência na indústria marítima é preferencial, mas não essencial.
Conhecimentos em tecnologias via satélite, redes/IP, TI/telecomunicações serão considerados diferenciais.
Atitude e Habilidades Interpessoais
Abordagem estruturada no atendimento ao cliente e gestão de tarefas.
Alto nível de comprometimento, energia e entusiasmo para trabalhar com clientes e departamentos internos.
Confortável em tomar iniciativa e atuar com supervisão mínima.
Compartilha informações e conhecimentos de maneira ativa dentro da organização.
Capacidade de se envolver efetivamente com colegas de diferentes culturas empresariais e fusos horários.
Excelentes habilidades de comunicação e capacidade de ouvir e entender as necessidades dos clientes.
Atuação com senso de urgência necessário para dar suporte a uma base global de clientes 24/7.
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