Senior Business Development Lead

Há 10 horas


Recife, Brasil Bebeesuccess Tempo inteiro

Job OpportunityWe're looking for a seasoned professional to lead our Customer Success team.The ideal candidate will have a proven track record of driving performance metrics, building strong relationships with sales teams, customers, and partners, and mentoring a team of technical experts.Escalation management, issue triage, priority setting, and expectation managementDeveloping strategic partnerships with internal teams (TAC, Product Management, Engineering)Leading a team of technical experts in customer successDriving CSAT, renewal rates, upsell/cross-sell identification, referenceability, adoption, consumption, and customer engagementEnsuring customers achieve maximum ROI by implementing and operationalizing solutionsSupporting customers in custom integrations and workflow implementationDirectly addressing customer requests, coordinating timely resolutions, and prioritizing tasksGaining comprehensive understanding of business challenges and common objectives to map features and benefits



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