Partners Operations Analyst

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Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives.
With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents.
Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.
Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
Company OverviewDocusign brings agreements to life.
Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives.
With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents.
Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.
Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll doThe Partners Operations Analyst - Direct Sales Deal Operations will be the first team member to establish Sales Deal Operations.
Candidates will be responsible for working Direct deals, growing the business and working closely with Sales and the Customer.
This will be achieved by processing Direct deals, becoming the subject matter expert on all processes related to Opportunity Management and Quoting, closing and winning of deals.
Examples of activities include sales enablement, quoting, order form/purchase order management, and working cross functionally with various customerThis position is an individual contributor role reporting to the Manager, Channel Deal Operations.ResponsibilityPerform opportunity management and create/manage QuotesWork cross functionally with Sales, Operations, Revenue Operations, and the CustomerSupport Docusign Sales reps with back office activities, becoming the subject matter expert on the processes to close dealsObtain proper approvals for quotes and ensure information is transmitted correctly to associated partiesEnsure Order Form is correct and submitted to Customers, and steward this process from beginning to end, ensuring timely handoffs and performing timely operational proceduresSupport Sales in ensuring the opportunities are maintained correctly and quotes are performed accurately and timely.
Strive to ensure Opportunities have correct and strictly accurate data qualityProvide enablement and training to Sales regarding processes to increase Sales' understanding of Docusign's processesHelp drive quicker and tighter deal time by reducing errors and inconsistencies within various touchpoints of the processBe part of the larger Deal Operations organization.
Work with customers as neededWork within10am -7pm (Sao Paulo).
This may shift per business needs + Daylight SavingsJob DesignationHybrid: Employee divides their time between in-office and remote work.
Access to an office location is required.
(Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job.
Preferred job designations are not guaranteed when changing positions within Docusign.
Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.What you bringBasic2+ years experience in sales back office roles - quoting, order processing, deal deskFluent English, both verbal and writtenSalesforce experienceQuoting experienceExperience with the basics of Opportunities Quotes and the sales/operational cycles around themExperience with opportunity managementPreferredApttus/CPQ/Various quoters + Order form + Purchase Order experienceUnderstanding of the overall sales cycle and process.
Direct and channel2+ years of experience working with Opportunities and QuotesHave a learning attitude, willing to adjust and be adaptable.
Processes and priorities changeExperience with Opportunities Quotes in a channel setting (Resell/Distribution etc)Life at DocusignWorking hereDocusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work.
You can count on us to listen, be honest, and try our best to do what's right, every day.
At Docusign, everything is equal.We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life.
Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it.
And for that, you'll be loved by us, our customers, and the world in which we live.AccommodationDocusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures.
If you need such an accommodation, or a religious accommodation, during the application process, please contact us at ****** you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at ****** for assistance.Applicant and Candidate Privacy NoticeSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Docusign by 2xSign in to set job alerts for "Operations Analyst" roles.Operations & Logistics Manager - Airports, Big Events & VenuesRegional Operations Manager, MarketplaceWe're unlocking community knowledge in a new way.
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