Sr. Partner Operations Analyst

4 semanas atrás


São Paulo, São Paulo, Brasil DocuSign, Inc. Tempo inteiro
Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a Sr. Partner Operations Analyst on the Partner Ecosystem Operations team, you will play a key role in improving the quality, consistency, and integrity of partner data. You will define and implement data management guidelines, lead data cleanup efforts, and serve as a subject matter expert for partner-related processes. You will collaborate cross-functionally to support the scalability and effectiveness of our partner ecosystem.

This position is an individual contributor role reporting to the Senior Manager, Partner Operations.

Responsibility

  • Own and drive partner data hygiene efforts, including regular audits, cleanup activities, and data integrity checks

  • Build and maintain Tableau dashboards to support visibility into partner program performance and key metrics

  • Support the ongoing development and operationalization of the Partner Program by providing data insights and process improvements

  • Define and document standards for partner data management and ensure alignment across teams

  • Create, run, and maintain reports to support key initiatives, identifying trends and resolving data quality issues

  • Collaborate with Partner Managers, Sales, Revenue Operations, and cross-functional stakeholders to support business initiatives

  • Use process mapping and data analysis to assess process effectiveness and recommend improvements

  • Measure and track the impact of operational enhancements on KPIs, delivering insights that inform decision-making

  • Independently identify analytics needs, gather requirements, and deliver actionable solutions with minimal oversight

  • Develop and maintain internal documentation, including partner data guidelines and support resources

  • Prepare clear and concise deliverables that synthesize complex findings into insights for stakeholders

  • Support ad-hoc initiatives and evolving business priorities as needed

  • Partner effectively across time zones and regions, fostering global alignment and communication

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

  • 5+ years of experience in partner operations, customer support, or a related operational function

  • Experience with Salesforce and particularly with navigating and managing CRM data

  • Experience with spreadsheet tools such as Microsoft Excel and Google Sheets (pivot tables, advanced formulas, data visualization)

  • Experience with SQL with the ability to write queries to extract and manipulate data

  • Demonstrated ability to independently lead analytics projects, including gathering requirements, documenting processes, and delivering actionable insights

  • Experience with generative AI tools (e.g., AskGPT, Gemini) for research, analytics, and documentation support

  • Bachelor's degree in Business, Marketing, Communications, or a related field

  • Experience with contract management processes and compliance considerations

Preferred

  • Strong organizational and project management capabilities with the ability to manage multiple priorities in a fast-paced environment

  • High attention to detail with a focus on data accuracy and quality

  • Excellent verbal and written communication skills, with a collaborative and solution-oriented mindset

  • Master's degree in Business Administration or a related field

  • 5+ years of experience in partner operations or partner management within the technology industry

  • Experience building dashboards in Tableau or similar BI tools to support program operations and reporting

  • Experience delivering internal training sessions or external-facing presentations

  • Familiarity with global partner ecosystems and cross-cultural business practices

  • Advanced skills in CRM and partner portal platforms

  • Strong background in data analysis, dashboarding, and reporting

  • Understanding of modern digital marketing tools and partner enablement strategies

  • Proven ability to build and maintain effective business relationships

  • Proactive, self-motivated, and capable of identifying and resolving operational gaps

  • Willingness and flexibility to work across time zones

  • Experience leading or contributing to cross-functional projects and initiatives

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at .

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

Applicant and Candidate Privacy Notice

#LI-Hybrid

#J-18808-Ljbffr

  • São Paulo, São Paulo, Brasil Docusign Tempo inteiro

    Overview Join to apply for the Sr. Partner Operations Analyst role at Docusign . What you'll do As a Sr. Partner Operations Analyst on the Partner Ecosystem Operations team, you will play a key role in improving the quality, consistency, and integrity of partner data. You will define and implement data management guidelines, lead data cleanup efforts, and...

  • Partners Operations Analyst

    4 semanas atrás


    São Paulo, São Paulo, Brasil Docusign Tempo inteiro

    Join to apply for the Partners Operations Analyst role at Docusign 1 day ago Be among the first 25 applicants Join to apply for the Partners Operations Analyst role at Docusign Company OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the...

  • Operations Analyst

    3 semanas atrás


    São Paulo, São Paulo, Brasil AB InBev Tempo inteiro

    Join to apply for the Operations Analyst role at AB InBev Join to apply for the Operations Analyst role at AB InBev Get AI-powered advice on this job and more exclusive features. Please note that this role works 100% on-site. About us AB InBev is the leading global brewer and one of the world's top 5 consumer product companies. With over 500 beer...

  • Trading Operations Analyst

    3 semanas atrás


    São Paulo, São Paulo, Brasil Disruptive Talents | Talent for What Matters Tempo inteiro

    Disruptive Talents, a boutique headhunting and strategic recruitment partner, is collaborating with a global fintech innovator to identify a Trading Operations Analyst (Middle Office) – Institutional Clients for their São Paulo office.At Disruptive Talents, we don't just fill roles—we connect exceptional talent with transformative opportunities. This...


  • São Paulo, São Paulo, Brasil DocuSign Tempo inteiro

    Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were...

  • Supply Chain Sr. Analyst

    3 semanas atrás


    São Paulo, São Paulo, Brasil MANUAL Tempo inteiro

    Join to apply for the Supply Chain Sr. Analyst role at MANUAL Join to apply for the Supply Chain Sr. Analyst role at MANUAL We are seeking a Senior Supply Chain Analyst to join our team in Brazil You will be a key member of our Operations team, with a strong focus on logistics performance management, partner relationship support, issue resolution, and...


  • São Paulo, São Paulo, Brasil beBeeAnalyst Tempo inteiro R$90.000 - R$135.000

    Workday Technology Operations Analyst Job Description">Job SummaryWe are seeking an experienced Workday Technology Operations Analyst to join our team. The ideal candidate will have a strong background in HRIS and experience working with Workday systems.Key ResponsibilitiesPartner closely with Global Design, and Local/Regional HR Services for all Workday...

  • Sr Operations Analyst

    1 semana atrás


    São Paulo, São Paulo, Brasil Didi Tempo inteiro

    Overview Sr Operations Analyst – Location: BR-SP-Sao Paulo Job ID: • Category: Operations & Strategy - Food • Employee Class: Regular Company Overview If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey. We believe in technology that connects talented people who embrace diversity to create and...

  • Operations Analyst

    3 semanas atrás


    São Paulo, São Paulo, Brasil Manuport Logistics (MPL) Tempo inteiro

    Join to apply for the Operations Analyst role at Manuport Logistics (MPL) . Manuport Logistics offers a unique mix of logistics services across all transport modes: sea, inland waterways, road, rail, and air. Headquartered in the port of Antwerp, we have an international network of offices in the USA, Germany, Brazil, Chile, UAE, Singapore, Spain, and more....


  • São Paulo, São Paulo, Brasil Sungrow Power Supply Co., Ltd. Tempo inteiro

    The Position:The Training and Development Analyst - SR is responsible for executing actions, strategies, and practices that contribute to both the appreciation and development of employees. This role views employees as business partners rather than resources to be exploited, leveraging their potential in favor of the company's success.Main Activities and...