Sr. Partner Operations Analyst

**Company Overview**:
Docusign brings agreements to life.
Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives.
With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents.
Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.
Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
**What You'll Do**:
As a
Sr.
Partner Operations Analyst
This position is an individual contributor role reporting to the Senior Manager, Partner Operations.
**Responsibility**Own and drive partner data hygiene efforts, including regular audits, cleanup activities, and data integrity checks
- Build and maintain Tableau dashboards to support visibility into partner program performance and key metrics
- Support the ongoing development and operationalization of the Partner Program by providing data insights and process improvementsDefine and document standards for partner data management and ensure alignment across teamsCreate, run, and maintain reports to support key initiatives, identifying trends and resolving data quality issuesCollaborate with Partner Managers, Sales, Revenue Operations, and cross-functional stakeholders to support business initiativesUse process mapping and data analysis to assess process effectiveness and recommend improvementsMeasure and track the impact of operational enhancements on KPIs, delivering insights that inform decision-makingIndependently identify analytics needs, gather requirements, and deliver actionable solutions with mínimal oversightDevelop and maintain internal documentation, including partner data guidelines and support resourcesPrepare clear and concise deliverables that synthesize complex findings into insights for stakeholdersSupport ad-hoc initiatives and evolving business priorities as neededPartner effectively across time zones and regions, fostering global alignment and communication
**Job Designation**:
**Hybrid**:
Employee divides their time between in-office and remote work.
Access to an office location is required.
(Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job.
Preferred job designations are not guaranteed when changing positions within Docusign.
Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
**What You Bring**:
**Basic**
- 5+ years of experience in partner operations, customer support, or a related operational function
- Experience with Salesforce and particularly with navigating and managing CRM data
- Experience with spreadsheet tools such as Microsoft Excel and Google Sheets (pivot tables, advanced formulas, data visualization)
- Experience with SQL with the ability to write queries to extract and manipulate data
- Demonstrated ability to independently lead analytics projects, including gathering requirements, documenting processes, and delivering actionable insights
- Experience with generative AI tools (e.g., AskGPT, Gemini) for research, analytics, and documentation support
- Bachelor's degree in Business, Marketing, Communications, or a related field
- Experience with contract management processes and compliance considerations
**Preferred**
- Strong organizational and project management capabilities with the ability to manage multiple priorities in a fast-paced environment
- High attention to detail with a focus on data accuracy and quality
- Excellent verbal and written communication skills, with a collaborative and solution-oriented mindset
- Master's degree in Business Administration or a related field
- 5+ years of experience in partner operations or partner management within the technology industry
- Experience building dashboards in Tableau or similar BI tools to support program operations and reporting
- Experience delivering internal training sessions or external-facing presentations
- Familiarity with global partner ecosystems and cross-cultural business practices
- Advanced skills in CRM and partner portal platforms
- Strong background in data analysis, dashboarding, and reporting
- Understanding of modern digital marketing tools and partner enablement strategies
- Proven ability to build and maintain effective business relationships
- Proactive, self-motivated, and capable of identifying and resolving operational gaps
- Willingness and flexibility to work across time zones
- Experience leading or contributing to cross-functional projects and initiatives
**Life At Docusign**:
**Working here**
Docusign is committed t