Integration Manager

Company DescriptionWelcome to the good side of techYou might have heard about us, but with a different name: Doctoralia.It all started 10 years ago, when we asked ourselves: is anyone in healthcare thinking about patients?We jumped in and we empowered patients by giving them access to leave and read reviews about their visit.We then provided doctors with the technology to manage bookings easily and save time, so they could devote themselves to what they always wanted: treating patients.And today is the day in which we ask you: wanna join us in the next step of helping people live longer, and healthier lives?We could tell you about us, but we will let our reviews on Glassdoor speak for themselves.In case you'd like to see how it feels to be 100% yourself at work, here's a video of us.Because it feels good to tell your family and your friends how you made the world a little bit better.You go to bed knowing that what you do matters, and that your talents align with your beliefs.We want to make the healthcare experience more human, and that starts with you being you.We believe that taking the diversity of human experience into account makes a better healthcare experience for all.We're not just different: we embrace diversity.We will encourage you to come to work your whole self, and that includes not coming to the office at all if you prefer not to, as we're 100% remote-friendly.Docplanner at scaleWe are leaders in 13 countries so far, and more than 90 million patients trust us every month.300,000+ specialists believe in us and our product, and so do leading venture capital funds such as Point Nine Capital, Goldman Sachs Asset Management and One Peak Partners.And yet, employing over 2,500 people all over the globe, we managed to keep the startup-mindset we started with over 10 years ago.How does Docplanner Tech fit here?At Docplanner Tech we are a diverse group of over 400 people working in Engineering, Data, and Product teams.We are responsible for building the product for all locations.Many of us have been here for over 5 years, yet we still welcome each new person with great joy and excitement.And why should you join us?Because it feels good to tell your family and your friends how you made the world a little bit better.You go to bed knowing that what you do matters, and that your talents align with your beliefs.We want to make the healthcare experience more human, and that starts with you being you.We believe that taking the diversity of human experience into account makes a better healthcare experience for all.We're not just different: we embrace diversity.We will encourage you to come to work your whole self, and that includes not coming to the office at all if you prefer not to, as we're 100% remote-friendly.Job DescriptionAnd why is it so important that you are a part of our mission?As an Integrations Project Manager, what you do will have an impact on real-life situations.You will be responsible for managing the technical process of developing, testing and activating integrations with 3rd party vendors as well as staying in close collaboration with an experienced product team creating unique solutions enabling data integrations with other platforms.You'll be the guy to make something out of nothing and as an outcome helping people live longer, healthier lives.Having skills to transfer business language to development teams, track the implementation process, introduce features and support stakeholders are the key points of a successful project lead.What does the role of an Integrations Manager do?1. Project Initiation & PlanningManage complex technological projects from initial contact to successful release.Create, share, update, and monitor project plans with partners.Define timing, methods, and project milestones with strong risk management.Collaborate with the Business Integration Manager on new partnerships in the PMS (Practice Management System) market.2. Coordination with Partners & StakeholdersProvide all necessary information and materials to third-party providers.Act as the main point of contact for third-party vendors, guiding them through troubleshooting and integration processes.Establish efficient communication streams with key stakeholders, including support, sales, and product teams.3. Integration & Technical ManagementManage the integration process from deal signing to successful activation.Improve the quality and reliability of existing integrations.Cover acceptance tests and ensure the quality of new installations.Collaborate with the product team on backlog prioritization, technical analysis, and execution.Own and maintain local maintenance flows.4. Customer & Internal SupportSupport customers during new activations using internal tools.Handle issues coming to the Service Desk, using internal tools to verify requests (logs, reports, monitoring tools).Follow up with developers, customer success, and vendors on troubleshooting and resolution.5. Documentation & ReportingCreate technical documentation, analyses, and manuals.Participate actively in reporting to development teams and following up on processes.6. Multi-Project & Engagement ManagementManage multiple projects in parallel while maintaining high levels of engagement.Qualifications+3 years of experience as Technical Project ManagerExperience in managing software projects and dev team managementDeep understanding of technology with special focus on APIs integration projects and system-to-system communicationStrong project management skills and attention to detailExcellent analytical thinking and problem-solving skillsAutonomous, self-starter, detail-oriented and proactiveExcellent ability to organize work, build strong relationships, and communicate effectively with both business stakeholders and development teamsLanguages: Native Portuguese and good English (min. B2/C1 level)Additional InformationLet's talk moneySalary adequate to your experience and skills.Benefits100% remote-friendly within BrazilWorking hours are from Monday to FridayWe have compensatory time off (Banco de Horas)Food/MarketVoucherMedical, Dental, and Group Life InsurancePet PlaniFeel app, for emotional comfortGympass for you and up to 3 peopleCreditas: Payroll loan services, eligible after 6 months of employmentStock Options - eligible after 6 months of employment (5 years grace period)Birthday Day OffDaycare AssistancePartnership Club, with discounts ranging from teaching institutions, such as colleges and language learning servicesReferral Program offers up to R$600 per person who stays with us for more than 6 monthsLeave of Absence/Time-off: in the event of the passing of loved ones, we offer 10 days off; if your pet passes away, we offer 2 days.Got married?7 days of restDid the baby arrive?We offer 30 days for Dads and 6 months for MomsImportant: Docplanner is an international English-first company.Therefore, please be sure to send your CV in English.We promote and embrace equal opportunities in our hiring process, and also every day at work.When you apply for our roles you receive equal treatment regardless of age, disabilities, gender reassignment, marital or civil partner status, pregnancy or parental status, race, colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation or any other dimension of human difference.If you require additional support in your recruitment process, we kindly encourage you to let us know.Behind those words you're reading, there's a person (hi) who already helped a candidate by adapting the interviews, and now we're lucky to have this person with us.So, even if you've never asked for it before, may this serve as a sign that, now, you can do so.We can only truly be equal if we adapt to each other.We believe all humans, in all their beautiful diversity, should have equal rights, dignity and respect.Period.– Mariusz Gralewski, CEO#J-*****-Ljbffr