Inside Renewals Operations Specialist

Exabeamis a global leader in intelligence-driven and automated cybersecurity solutions that power modern security operations.As a pioneer in threat detection, investigation, and response (TDIR),Exabeamhelps organizations proactively manage and mitigate cyber risk.Learn more at .The Renewal Operations Specialist plays a critical role in driving revenue retention and operational efficiency across the customer renewal lifecycle.This individualis responsible formanaging the end-to-end renewal process, partnering closely with Customer Success, Sales, Legal, and Finance to ensuretimely,accurate, and seamless execution of renewal contracts.The ideal candidate has a strong operational mindset, is detail-oriented, and thrives in a fast-paced environment where cross-functional collaboration is key.Key ResponsibilitiesOwn and manage the operational workflows tied to customer renewals, ensuringtimelyandaccurateprocessing in Salesforce.Partner with Customer Success Managers, Account Executives, and other key stakeholders to collect renewal inputs and confirm quoting requirements, pricing, andspecial terms.Generate renewal quotes and documentationin accordance withcompany policies and customer agreements.Identifyat-risk renewals and coordinate escalation paths for leadership visibility and support.Maintain data accuracy in Salesforce including contract values, renewal stages, and forecast updates.Send customer communication around renewals, handle somenegotiationsand follow up until the renewal is completed.Coordinate approvals for non-standard terms with Legal, Finance, and Leadership.Process and book renewal, churn, and downgrade orders in the system, ensuring compliance with internal controls.Continuously improve renewal operations processes andidentifyautomation or system enhancement opportunities.Prepare reports and dashboards to track renewal performance metrics and operational bottlenecks.Support audits and internal reviews bymaintainingaccurateand complete renewal records.Qualifications2–4 years of experience in Sales Operations, Revenue Operations, Customer Success, or a related fieldProficient in Salesforce, CPQ tools, and order processing platformsStrong analytical skills and attention to detail.Excellent verbal and written communication skills.Ability to manage multiple priorities and stakeholders in a fast-paced environment.Process-oriented with a passion for operational excellence and continuous improvement.Preferred SkillsExperience with churn/downgrade workflows and customer retention strategies.Working knowledge of contract terms and legal review processes.Proficiencyin Excel and data analysis toolsSubject to applicate eligibility requirementsBenefitsExtensive medical, dental and vision coverage to meet your healthcare needs and employer Health Savings Account contribution to help pay for health expenses now or in the futureGenerous 401(k) employer match to help you save for your futurePaid Time off including "take what you need" flex time, volunteer day of service, your birthday, parental leave, holidays and moreWidespread learningcenterfor career planning and skill development to grow your careerA culture of passionate, diverse, committed professionalsThe annual starting salary for this position is between $75,000- $90,000 annually depending on experience and other qualifications of the successful candidate.Bring your Whole Self to WorkDiversity, equity, and inclusion are at the core of who we are.AtExabeam, we know that diverse perspectives spark innovation, improve creativity, and position our team for success.Creating a culture where all are welcomed, valued, and empowered to achieve their full potential is important to who we are today and in the future.We hire the best of the best and do not discriminate based on race, gender, age, religion, sexual orientation, identity, or other personal factors.Exabeamand LogRhythm have merged.You can learn more about our cybersecurity powerhouse here .#J-*****-Ljbffr