Customer Service Representative

1 dia atrás

Belo Horizonte, Brasil Lite Tech (Formerly Lite Organização Ltda) Tempo inteiro

Customer Service Representative Lite Tech (formerly Lite Organização Ltda) São Paulo, Brazil (Hybrid) We're HiringRemote Service Desk Analysts (Russian + English) Lite Tech | Brazil • Remote • 3 Open Position Are you passionate about solving technical problems and supporting users around the world?Do you speak Russian C1, and English at a C1/C2 level?If yes — we want to meet youLite Tech (formerly Lite Organização Ltda) is expanding its global support team and hiring 1 Remote Service Desk Analysts to join a dynamic, multicultural, fast-growing environment.About the Role Position: Service Desk — Technical Support & Helpdesk Contract: PJ (Independent Contractor) Workload: 40 hours/week (Monday to Friday just) Salary *****,00 PJ Location: Remote You'll be the first point of contact for users, helping resolve technical issues with professionalism, empathy, and precision.What You'll Do Provide first-level support via phone and email (chat may be added).Troubleshoot issues related to apps, email, browsers, and hardware (including remote screen sharing).Perform ID resets, manage email inconsistencies, and follow KB/SOP documentation.Log and classify tickets, escalate when necessary, and ensure proper prioritization.Meet service-level expectations for quality, productivity, and resolution times.What We're Looking For Russsian: C1–C2 (spoken & written) English: C1–C2 (spoken & written)1–2 years of Customer Support or Technical Support experience Ability to work as PJ and issue invoices in Brazil Reliable home office setup (=20 Mbps internet, wired headset, dedicated computer) Availability for shifts and 36 hours/week Why Join Lite Tech?Work remotely from anywhere in Brazil Be part of a global team supporting users worldwide Grow your technical and multilingual skills Collaborative environment, clear processes, and real career development opportunities

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