Account Manager

OverviewAvantStay delivers exceptional, unique stays for group travelers.
The company has built a tech-enabled hospitality brand to be the new standard for group experience.
We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.An Account Manager in Owner Relations to manage key property owner relationships, ensure owner satisfaction, and swiftly resolve challenges.
The ideal candidate is an excellent communicator with strong interpersonal and critical-thinking skills, capable of fostering collaborative relationships in a fast-paced environment.What you'll do and what we are looking for:Develop and strengthen relationships with property owners through proactive communication, serving as the subject matter expert on their properties and marketsAnalyze and optimize property performance by evaluating financial metrics, comparing underwriting to actual results, and collaborating cross-functionally to drive improvementsTroubleshoot and resolve issues by working closely with internal teams and utilizing platforms such as Salesforce, Zendesk, and other proprietary booking management systemsIdentify and promote opportunities for additional services, including professional photography, interior design consultations, and marketing campaigns, to enhance property visibility and rental incomeCollaborate cross-functionally with Sales, Marketing, Real Estate, Onboarding, Revenue Management, and Operations teams to identify growth opportunities, support new property onboarding, and strengthen internal relationships - driving portfolio expansion and operational efficiencyMeet and maintain AvantStay standards by achieving key performance metrics related to owner satisfaction and engagementProvide support for your team by assisting with escalated guest and homeowner concerns, responding to emails, calls, and tickets - especially during high-volume periods or when team members are out of officeQualificationsMust be available to work USA business hours, either Pacific or Mountain Time3+ years experience in account management, customer success and/or sales1-3 years experience in financial analysis, reporting, and decision-making related to financial impactPrior experience in a client-facing role (required)Industry experience in vacation rentals, real estate, and/or hospitality (preferred)Strong negotiation and persuasion skills, with the ability to develop and execute strategies that minimize risk and drive financial performanceExceptional communication skills, both verbal and written, to foster relationships and enhance strategic service offeringsCreative problem-solving abilities, with a knack for identifying innovative opportunitiesExcellent time management and organizational skills, with the ability to prioritize tasks and meet tight deadlinesExperience leading cross-functional collaboration to drive high-impact projectsStrong analytical skills, with the ability to interpret data and identify process improvement opportunitiesA proactive mindset, with the ability to take ownership in a fast-paced environment and tackle ambiguous challengesBenefitsFully remote position - work from anywhereSeniority levelAssociateEmployment typeFull-timeJob functionOtherIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at AvantStay by 2xGet notified about new Global Account Manager jobs in Brazil.Related rolesStrategic Customer Success Account ManagerBrazil - Patient Relations Coordinator & Key Account ManagerEnterprise Account Executive, Public SectorAccount Director | eCommerce | eRetailers | Team Management
#J-18808-Ljbffr