Cloud Technical Expert

Há 3 dias


Colombo, Brasil Bebeetechnical Tempo inteiro

Senior Technical Solutions SpecialistThe role of Senior Support Engineer is a highly technical and specialized position that involves providing remote support to global customers for web-based software products.Key Responsibilities:Provide remote enterprise technical support for web-based software products used by multiple Fortune 500 companies worldwide.Manage customer-reported problems based on severity and impact.Diagnose complex technical problems and create test scenarios on a wide variety of platforms.Identify potential product defects.Deliver accurate solutions in a timely and effective manner.Develop technical documentation and videos for internal and external consumption to improve overall product documentation and self-help experiences.Requirements:Motivation to continually learn, experiment, improve, and share knowledge with others.Experience demonstrating strong analytical and technical troubleshooting skills on complex problems to support internal or external customers.Strong written and verbal communication skills in English and at least one additional language (Portuguese or Spanish).Experience working with new cloud technology (Kubernetes and its service offering on various cloud platforms).Preferred Skills:Experience in middleware.Basic knowledge of Linux/Unix operating systems.Basic knowledge of reading network traces.Basic knowledge of troubleshooting Java thread dumps.Intermediate knowledge of LDAP, J2EE stack, Docker, XML, JSON, REST APIs, Kubernetes on EKS, AKS, GKE, Java programming, HTML, CSS, and JavaScript frameworks.Intermediate knowledge of one or more scripting languages.



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