Operational Liaison

Há 6 dias

Recife, Brasil Bebeecustomersuccess Tempo inteiro

Job Overview:You'll play a pivotal role in ensuring seamless operations and enhancing customer experiences as a key member of the Market Operations team.Key Responsibilities:Coordinate Move-In activities for a seamless guest experience, covering entry methods, registrations, parking assignments, and guest requests.Ensure all client move-in paperwork is received prior to check-in and follow up with contacts accordingly.Communicate effectively with clients to ensure an exceptional guest experience.Collaborate with internal and external teams to promptly resolve urgent maintenance issues through organized work orders.Optimize resource allocation by matching activities with suitable resources and grouping tasks for efficient issue resolution.Review, validate, and dispute reports sent from vendors post-move out.Calculate and communicate any charges post-stay from our vendors.Handle timely all issues in line with internal Service Level Agreements.Identify common guest pain points and contribute to continuous process improvement initiatives.Provide regular feedback to Team Leaders and managers to address needs and resolve issues.Requirements:Bachelor's degree in business, hospitality, operations or relevant field.2-4 years of working experience with solid operational exposure.Proficiency in computer skills.Strong organizational, problem-solving, and multitasking skills.Excellent attention to detail and communication skills.Experience in hospitality and start-ups is beneficial.Prior experience in customer-facing roles is advantageous.

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