Solution Engineer

Join TravelNet Solutions as a Solution EngineerAt TravelNet Solutions (TNS), we combine deep hospitality expertise with forward-thinking technology and a customer-obsessed mindset to help property managers winTNS is proud to be named an Inc.5000Fastest Growing Company in America.This role is perfect for someone who is:a self-starter with tremendous initiative and a strong work ethican excellent communicator and collaborator across functional teamseager to make a high impact at a product-driven companyadaptable, quick to embrace change, and a fast learnerskilled in creative and critical thinkingdetail-oriented, even in a fast-paced environmentpassionate about technology and innovationAbout TravelNet SolutionsFor over 21 years, TravelNet Solutions has provided integrated software and marketing solutions for the hospitality industry, anchored by our flagshipTrack Property Management Systemand other products under the Track banner.Our single-vendor ecosystem equips growing vacation rental companies with all the enterprise-class tools they need to scale.With ongoing investments in platform development, 70+ integration partners, and a growing list of native features, Track empowers hospitality professionals to achieve digital transformation and operational excellence.OurCore Valuesreflect the behaviors that shape the tone of how we work with each other, our partners, and our customers:Serve Others: Nurturing growth to help others succeedGrit: Taking ownership and never giving up on what matters mostCreate the Future: Innovating to disrupt the status quoWhy Join Us?be part of a fast-moving, dynamic team focused on growth and successwork alongside a talented, collaborative, and supportive teamwork for a portfolio company offering a one-vendor solution for SaaS technology, marketing, and distributionhelp reshape the hospitality industry through technology and service innovationPerks and Benefits:full medical, dental, and vision coverageflexible paid time offunlimited access to professional training and developmenthealth savings account with up to a $2,000 annual matchflexible work environmentfree life insurance and long-term disability coverageflexible spending accountsretirement plan with employer matchfree snacks and soda in the office$150 quarterly gift for personal usecompetitive wageswork with an amazing teamSummaryTheSolution Engineer (SE)is responsible for conducting client deep dives during the Sales process.They will evaluate and document clients' current tech stacks, workflows, SOPs, and pain points with their current Property Management system for use in the implementation process.This position will require up to35% traveland hours will vary depending on client schedules and availability.Responsibilitiesconduct client deep dives, and demonstrate and highlight the Track platformdeliver implementation and consulting services, to meet the Track design and deliverablescreate high-level project Scopes of Work and hours estimates to be used by sales and by professional servicesown and resolve complex customer-reported product escalation issuessupport Customer Success and Account Management by creating client-facing and internal documentationconduct technical health checks to ensure optimal platform performance, configuration, and utilization; flag potential technical challengesserve as a liaison between the customer and the Track Professional Services team before and during the implementation, while identifying opportunities for technical training, configuration adjustments, and continuous optimization for existing customersfacilitate communication and collaboration between the Track sales team and other departmentsidentify additional needs within the client's environment that can be resolved with Track solutionsinform customers of new features and help integrating them into their workflows for enhanced efficiencyserve as a subject matter expert on Track during the sales process, and cross-functionallybe the API subject matter expert for internal and external stakeholders; provide API-related support via ticketing system and/or other escalation methods for customers, integrated partners, and internal stakeholdersCross-Functional CollaborationSales:support pre-sales activities as needed net-new salesCustomer Success:ensure the technical success of customers, assist with technical escalations, and support growth initiativesSupport:collaborate to resolve escalated tickets and ensure a smooth issue resolution process for technical challengesPartners:provide API-related support and product-related knowledge to integrated partners as neededProduct/Engineering:share customer feedback, participate in technical discovery sessions, and collaborate on product improvementsProfessional Services:identify training opportunities, technical configurations, and ongoing optimization efforts for customersMinimum Qualifications5+ years of technology experience in sales engineering and implementationunderstanding of TrackSuite: TrackPMS, Track Pulse, TrackRevenue, TrackDistribution, and Track eCommerceproven experience in requirements capture, analysis techniques, and process improvement approacheshigh dynamic range in work output, from strategic thought through operational implementationdemonstrated capability as a hands-on team playerstrong interpersonal, presentation, negotiation, and written/verbal communicationsextensive understanding of sales methodologiesdemonstrated capability in learning and communicating new technologies and solutionsexcellent personal organization and ability to prioritize and carry out multiple taskscomfortable working without routine supervisionadept problem-solving and analytical skillsable to quickly adapt to new technologies and concepts in an evolving business environmentproficient understanding of the Vacation Rental industryresilience, flexibility, and eagerness to try innovative approachespositive and focused attitude coupled with a great work ethic, and a desire to grow and learn new thingsbachelor's degree in Information Technology or an equivalent preferredDiversity and Inclusion:We celebrate diversity of thought, culture, and background and are committed to creating an inclusive environment.All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, or veteran status or any other protected status under applicable federal, state, or local law.Compensation:The typical starting salary range for this position is: $80-90k.#J-18808-Ljbffr