Growth Operations Manager, Logistics

Company Overview:
If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.
We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet).
We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).
To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world's leading mobility technology platform.
We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates.
This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.
Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor.
Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.
LI-Hybrid
Team Overview:
From day one, you'll be part of a collaborative, global culture where your work directly influences the company's strategy and growth.
As a member of the Logistics Business Unit operations team, you'll have a great opportunity to design and implement initiatives across all Brazil's market and continuously enhance customer online and offline experience thru our product and operations.
The Logistic's BU helps individuals and businesses to solve their daily challenges of moving goods, making their life better everyday.
This data driven role calls for a rare combination of analytical thinking & inter-personal ability to manage operations, sales and stakeholders.
99Entrega is our last mile delivery service, using cars, motos, utilitaries, vans and small trucks.
Be prepared for a hectic, fast paced and challenging environment
Being a leader at this team is a unique opportunity to help build and grow a solid business inside 99 almost from scratch, leaving your own stamp and legacy on the lives of millions of people that will be using our services frequently.
Role Responsibilities:
- **Execute Short-Term Balancing Acts**: Monitor live dashboards (e.g., driver supply, order volume, wait times) and trigger pre-defined tactical plays (e.g., incentive campaigns, promotional blasts, targeted communications) to balance the marketplace.
- **Manage Hyper-Local Strategies**: Oversee the execution of city or zone-level strategies for user acquisition (both shippers and carriers) and engagement to maximize match rates and fulfill SLAs.
- **Lead Incident Response**: Direct the response to real-time operational issues (e.g., weather disruptions, system outages, demand spikes) to minimize impact on users.
- **Analyze & Optimize**: Conduct post-mortems on performance shifts, A/B test incentive campaigns, and provide daily insights to inform the strategic plans of the Head of Central Operations and the algorithmic models of the Marketplace Architecture Manager.
- **Team Management**: Hire, train, and manage a team of operations analysts, fostering a culture of data-driven decision-making and rapid execution.
Role Qualifications:
- **Proven Tactical Execution**: 5+ years of experience in **real-time operations, marketplace management, or supply/demand coordination** within a high-volume, on-demand environment (e.g., ride-hailing, delivery, gig economy).
- **Data-Driven Decisiveness**: Expert analytical skills with proficiency in SQL and data visualization tools (e.g., Tableau, Looker) to monitor performance and make quick, informed decisions under pressure.
- **Levers & Incentives Expertise**: Hands-on experience designing and deploying tactical levers such as surge pricing, driver incentives, and promotional campaigns to influence user behavior.
- **Leadership & Communication**: Experience managing a team in a shift-based or 24/7 environment.
Exceptional communication skills to coordinate response efforts across multiple teams.
- **Mindset**: A relentless executor who thrives in a fast-paced, high-pressure environment.
You are obsessed with metrics and outcomes, and you possess a "get-it-done" attitude.
- **Personal Attributes**:
- **Hypothesis-Driven**: You approach problems with a scientific method: observe, hypothesize, test, and iterate;
- **Insatiably Curious**: You constantly ask "why" and dig deeper into the root cause of marketplace behaviors;
- **Business-Oriented**: You connect your mathematical work directly to business outcomes like cost savings, revenue growth, and customer retention.
- **Cultural Fit**:
- Entrepreneurial mindset—thrives in ambiguity and pivots fast in hyper-growth settings;
- Exceptiona