Product Manager, Dhmo

OverviewProduct Manager, DHMO – Guardian LifeGuardian Life is seeking a DHMO Product Manager who will play a key role in the strategic development and management of Guardian's DHMO products for the employer market.
Guardian's DHMO footprint is in 17 states and has over 300,000 members.ResponsibilitiesAssess key market factors, including competitive landscape, consumer and policyholder insights, and unmet customer needs to identify opportunities for differentiated DHMO product or service enhancements to meet customer expectations and drive growth for Guardian.Execute programs and initiatives to improve satisfaction with Guardian's DHMO and dual choice option for all key constituents.Continuously monitor and assess HCR performance, membership, and revenue, providing strategic recommendations and materials for senior leadership to guide the direction of the product strategy.Ensure appropriate product training and positioning is developed to educate distribution and other stakeholders.Partner with Legal and Compliance on legislative and regulatory topics impacting the product set.Continually evaluate the industry and learn from successes and challenges to drive development of new DHMO partnerships and product enhancements.Collaborate with others within the product area and Group Insurance to define business requirements for product, network, provider contracts, claims, online and technological capabilities and service.Drive go-to-market strategy with Sales, Account Management and Marketing to define target markets and marketing strategy.Train distribution partners and support internal and external communications campaigns to ensure clarity of purpose and consistent messaging in support of the value proposition.Collaborate with the PPO team to drive dual choice sales.Partner with underwriting and pricing to evaluate product performance and leverage insights to drive product improvements that positively impact financial growth.Use data to develop better products and processes, influence pricing, compensation, and service strategies to meet DHMO membership and revenue goals.Act as liaison to Sales, Network, Provider Contracting, Underwriting, Claims and Operations, ensuring updated procedures and timely communication of changes.Troubleshoot service, systems, and claim issues and work with partners to resolve.Conduct regular competitive analyses with competitive intelligence to inform product strategy.Help position the product set in communications, presentations, education, and training with distribution.Serve as a subject matter expert for communications (marketing materials, consumer materials, forms, etc.) and develop product marketing campaigns.Provide copy review and oversight of DHMO & HCR messaging on , Guardian Anytime and internal online communications and tools.QualificationsBachelor's degree in business or equivalent required.Minimum of 7 years of product management experience in the group insurance industry is preferred.Experience with dental offerings/products and specifically DHMO is preferred.Excellent organizational and communication skills, and ability to work in a matrix environment.Demonstrated experience working with cross-functional teams and stakeholders to drive business results.Proven ability to efficiently operationalize new offerings.Skilled in identifying and driving new opportunities for growth and development.Strong business and financial acumen, project management, and analytical skills.Exceptional executive presence and public speaking skills with senior leaders, the field, and marketplace.Ability to influence others and make decisions quickly and effectively.Strong problem-solving skills and ability to work in a fast-paced environment.Location & TravelThis is a hybrid role requiring 3 days per week in a Guardian office.
Eligible locations include:Bethlehem, PABoston, MAHolmdel, NJNew York, NY (Hudson Yards)Business travel is expected to occur approximately 25% of the time.Salary Range$77, $127,430.00The salary range reflected above is a good faith estimate of base pay for the primary location of the position.
The salary for this position will be determined based on education, experience, knowledge, and abilities.
In addition to salary, this role may be eligible for annual, sales, or other incentive compensation.Our PromiseAt Guardian, you'll have the support and flexibility to achieve your professional and personal goals.
Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.Inspire Well-BeingAs part of Guardian's Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.
Explore our company benefits at .
Benefits apply to full-time eligible employees.
Interns are not eligible for most Company benefits.Equal Employment OpportunityGuardian is an equal opportunity employer.
All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.AccommodationsGuardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship.
If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact ******.
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