Hub Delivery Quality Manager, Amzl Hub Brazil
Há 6 dias
Hub Delivery Quality Manager, AMZL Hub BrazilResponsible for managing partner performance and development across assigned region.Develops and implements strategies to improve partner quality metrics and profitability.Works with field teams to identify and address partner pain points, develop improvement plans, and ensure consistent delivery standards.Leads partner engagement initiatives and manages escalations.Key DeliverablesDevelopment and execution of partner performance improvement strategiesMonthly business reviews with key partnersDesign and implementation of quality improvement programsManagement of partner escalations and conflict resolutionDevelopment of partner training and development programsRegular reporting on partner satisfaction and retention metricsKey job responsibilitiesProgram Oversight: Lead and manage all facets of the Hub Delivery Program lifecycle, including Sales enablement, Client Onboarding, and Performance optimization.Strategic Metrics Development: Design and implement key performance indicators (KPIs) and success metrics that drive continuous improvement and operational excellence across the program.Cross-Functional Collaboration: Coordinate with Sales, Operations, and Customer Success teams to ensure seamless execution and alignment with business goals.Executive Communication: Serve as the primary liaison to senior leadership, delivering high-impact updates, reports, and strategic recommendations with clarity and precision.Process Improvement: Identify gaps and opportunities within the program workflow and propose actionable solutions to enhance efficiency and scalability.Stakeholder Engagement: Build strong relationships with internal and external stakeholders to foster trust, transparency, and shared accountability.Reporting & Analysis: Produce regular performance reports and insights that inform decision-making and highlight program achievements and areas for growth.Basic QualificationsBachelors DegreeProgram or project management experienceExperience using data and metrics to determine and drive improvementsExperience owning program strategy, end to end delivery, and communicating results to senior leadershipAdvanced EnglishPreferred QualificationsExperience driving process improvementsMaster's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldOur inclusive culture empowers Amazonians to deliver the best results for our customers.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-*****-Ljbffr
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Cotia, Brasil Amazon Tempo inteiroHub Delivery Quality Manager, AMZL Hub Brazil Responsible for managing partner performance and development across assigned region. Develops and implements strategies to improve partner quality metrics and profitability. Works with field teams to identify and address partner pain points, develop improvement plans, and ensure consistent delivery standards....
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Cotia, Brasil Amazon Tempo inteiroVolume Planning Manager, AMZL Capacity PlanningAmazon Logistics (AMZL) Brazil is looking for an experienced professional to own Amazon ´s last mile volume planning.The Volume Planning Manager is directly responsible for generating AMZL ´s overall volume plans at a national level, working with critical stakeholders to define mid/long term volume plans.The...
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Cotia, Brasil Amazon Tempo inteiroVolume Planning Manager, AMZL Capacity Planning Amazon Logistics (AMZL) Brazil is looking for an experienced professional to own Amazon´s last mile volume planning. The Volume Planning Manager is directly responsible for generating AMZL´s overall volume plans at a national level, working with critical stakeholders to define mid/long term volume plans. The...
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