Technical Customer Success
Há 2 horas
We are seeking a dynamic and customer-focused Customer Success Manager (CSM) to join our AI Talkbot solutions team. The CSM will be the bridge between our customers, presales, and R& D teams, ensuring successful adoption of conversational AI, Generative AI, and agentic AI solutions. This role requires strong technical acumen, excellent communication skills, and the ability to translate customer requirements into actionable deliverables for product and engineering teams. Key Responsibilities Customer Engagement & Success Serve as the primary point of contact for customers throughout the solution lifecycle. Understand customer requirements, pain points, and business objectives to propose tailored AI Talkbot solutions. Ensure customer satisfaction, retention, and growth through proactive engagement and support. Presales & Business Development Support Participate in presales activities including RFx response, solution pitching, and customer workshops. Support sales teams by articulating solution value, use cases, and business benefits. Deliver compelling presentations and demos to executive and technical stakeholders. Solution Design & Execution Collect, document, and translate customer requirements into R& D feature requests and product enhancements. Coordinate with product, engineering, and delivery teams to ensure timely execution of commitments. Conduct Proof of Concepts (Po C) with customers, manage pilot projects, and oversee successful deployment. Project & Account Management Manage project delivery timelines, customer expectations, and stakeholder communication. Drive adoption and usage of AI Talkbot features post-deployment. Provide regular updates, success metrics, and value realization reports to customers. Technical & Cloud Competency Support technical discussions involving system architecture, integrations, and infrastructure requirements. Collaborate with IT/networking teams on configurations related to TCP/IP, firewalls, routing, and SIP protocols. Advise on deployment models in distributed cloud environments (On-Premises, Private Cloud, AWS, Azure, Huawei Cloud, etc.). Qualifications: Must Have More than 3 years of experience in Customer Success, Presales, Project Manager, Technical Project Manager, or Solution Delivery roles within Conversational AI / Generative AI / Agentic AI domain. Strong experience in presales, RFx responses, and customer solution pitching. Excellent communication, presentation, and coordination skills with strong execution ability. Hands-on experience in Po C execution and project management. Experience in gathering, analyzing, and translating customer requirements into R& D/product specifications. Familiarity with Linux OS administration and troubleshooting. Solid understanding of networking fundamentals: TCP/IP, Firewall, Routing, DNS, etc. Knowledge/experience in distributed cloud platforms (AWS, Azure, or On-Premises deployments). Basic knowledge of SIP trunk/SIP protocol and telephony integration. Nice to Have: Experience in BFSI, FMCG verticals, or enterprise-grade AI solutions. Knowledge of security, compliance, and data privacy regulations in cloud and AI environments.
-
Customer Success Specialist
Há 4 dias
Santa Helena, Brasil Joom Tempo inteiroJoom Pulse is a data platform that provides analytics and recommendations for marketplace sellers. Its features allow you to review the most profitable products, know the estimated profit of buying directly from the supplier, discover the categories with the greatest growth potential, and explore profitable ways to expand your business. Joom Pulse helps make...
-
Especialista De Customer Success
2 semanas atrás
Santa Helena, Brasil Totvs Tempo inteiroAtuar como elo estratégico entre clientes na área de Inteligência de Dados, garantindo a adoção, retenção e expansão do valor entregue pelas soluções de dados e inteligência artificial. Conduzir iniciativas de engajamento e suporte consultivo, promovendo uma experiência positiva ao cliente, assegurando conformidade com práticas de governança e...
-
Customer Success Pleno
2 semanas atrás
Santa Helena, Brasil .Add Tempo inteiroLOUCOS POR INOVAÇÃO E TRANSFORMAÇÃO : A.add é uma empresa de TI e inovação, com 25 anos no mercado. Estamos localizados no São Paulo, Rio de Janeiro e Miami. Com atuação marcante no mercado brasileiro, desenvolvemos soluções eficientes de forma singular para entregar os melhores serviços e produtos nas áreas de Inovação e Tecnologia. Nosso...
-
Trilingual Technical Support Analyst
Há 2 dias
Santa Helena, Brasil Invgate Tempo inteiroInv Gate is a fast growing Saa S company that develops products for IT management and service automation, used by clients in over 60 countries in industries such as banking, e-commerce, education and technology. To support our continuous growth we are looking for a Trilingual Technical Support Analyst to join our team. Some of the role's responsibilities...
-
Customer Success Specialist
Há 6 dias
Santa Luzia, Brasil TapGoods Tempo inteiroCustomer Success Specialist – Reventals About Reventals Reventals, part of the TapGoods family, is modernizing how people plan and book event rentals online. We’re the leading event rental marketplace, connecting customers to top-tier vendors across major U.S. markets — making planning effortless, efficient, and fun. We’re a passionate, fast-growing...
-
Analista De Customer Success
Há 2 dias
Lagoa Santa, Brasil Lattine Group Tempo inteiroEstamos em busca de talentos que queiram crescer junto com a transformação digital.Se você é movido por desafios, quer se desenvolver profissionalmente em um ambiente dinâmico, tem paixão por criar relacionamentos e interesse genuíno em tecnologia e inovação, essa pode ser a sua próxima grande oportunidade.Com a rápida evolução das soluções em...
-
Analista De Customer Success Sênior
Há 2 dias
Santa Helena, Brasil Nerdmonster Digital Retail Tempo inteiroA Nerd Monster Digital Retail , empresa em crescimento acelerado e líder em seu segmento, está a procura de profissionais apaixonados por novos desafios. Entendemos que nossas soluções farão a diferença para que o cliente transforme e cresça seu negócio. Se você é focado em resultados e gosta de um ambiente colaborativo, dinâmico e de aprendizado...
-
Technical Delivery Manager
Há 3 dias
Santa Luzia, Brasil Upstart AEC Tempo inteiroWe are seeking a Technical Delivery Manager to lead delivery excellence and drive technical success across assigned client engagements. This senior leadership role combines engineering management expertise with strategic delivery oversight. The Technical Delivery Manager works in close partnership with Customer Success Managers: the TDM owns technical...
-
Analista de Customer Success
Há 6 dias
Avenida Madre Benvenuta Santa Mônica, Florianópolis, Santa Catarina, Brasil Captei Inteligencia Em Negocios Imobiliarios Tempo inteiro R$40.000 - R$60.000 por anoVaga para Analista de Customer SuccessDescrição:Estamos em busca de um Analista de Customer Success para se juntar ao nosso time. O profissional será responsável por garantir a satisfação e o sucesso dos nossos clientes.Responsabilidades:Atuar como ponto de contato principal dos clientes, fornecendo suporte e orientação.Identificar oportunidades de...
-
Customer Support Specialist
2 semanas atrás
Santa Helena, Brasil Optiviq Inc. Tempo inteiroOPTIVIQ Inc. with roots in the Pulp & Paper Industry for nearly 40 years, holding the exclusive global license for the distribution and support of Opti VisionTM, a leading software solution for managing complex manufacturing processes. Owned by Constellation Software Inc., a global leader in vertical market software, we offer a unique environment that...
