Technical Customer Success
1 dia atrás
We are seeking a dynamic and customer-focused Customer Success Manager (CSM) to join our AI Talkbot solutions team. The CSM will be the bridge between our customers, presales, and R& D teams, ensuring successful adoption of conversational AI, Generative AI, and agentic AI solutions. This role requires strong technical acumen, excellent communication skills, and the ability to translate customer requirements into actionable deliverables for product and engineering teams. Key Responsibilities Customer Engagement & Success Serve as the primary point of contact for customers throughout the solution lifecycle. Understand customer requirements, pain points, and business objectives to propose tailored AI Talkbot solutions. Ensure customer satisfaction, retention, and growth through proactive engagement and support. Presales & Business Development Support Participate in presales activities including RFx response, solution pitching, and customer workshops. Support sales teams by articulating solution value, use cases, and business benefits. Deliver compelling presentations and demos to executive and technical stakeholders. Solution Design & Execution Collect, document, and translate customer requirements into R& D feature requests and product enhancements. Coordinate with product, engineering, and delivery teams to ensure timely execution of commitments. Conduct Proof of Concepts (Po C) with customers, manage pilot projects, and oversee successful deployment. Project & Account Management Manage project delivery timelines, customer expectations, and stakeholder communication. Drive adoption and usage of AI Talkbot features post-deployment. Provide regular updates, success metrics, and value realization reports to customers. Technical & Cloud Competency Support technical discussions involving system architecture, integrations, and infrastructure requirements. Collaborate with IT/networking teams on configurations related to TCP/IP, firewalls, routing, and SIP protocols. Advise on deployment models in distributed cloud environments (On-Premises, Private Cloud, AWS, Azure, Huawei Cloud, etc.). Qualifications: Must Have More than 3 years of experience in Customer Success, Presales, Project Manager, Technical Project Manager, or Solution Delivery roles within Conversational AI / Generative AI / Agentic AI domain. Strong experience in presales, RFx responses, and customer solution pitching. Excellent communication, presentation, and coordination skills with strong execution ability. Hands-on experience in Po C execution and project management. Experience in gathering, analyzing, and translating customer requirements into R& D/product specifications. Familiarity with Linux OS administration and troubleshooting. Solid understanding of networking fundamentals: TCP/IP, Firewall, Routing, DNS, etc. Knowledge/experience in distributed cloud platforms (AWS, Azure, or On-Premises deployments). Basic knowledge of SIP trunk/SIP protocol and telephony integration. Nice to Have: Experience in BFSI, FMCG verticals, or enterprise-grade AI solutions. Knowledge of security, compliance, and data privacy regulations in cloud and AI environments.
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Customer Success Specialist
Há 5 dias
Santa Helena, Brasil Amazon Aws Services Brazil Ltd Tempo inteiroDESCRIPTIONAs Customer Success Specialist Amazon Connect within the AWS Customer Success Center of Excellence, you will drive enterprise adoption and measurable customer business value realization for AWS Amazon Connect services by developing and executing comprehensive customer success strategies. You will design and implement frameworks, programs, and...
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Analista De Customer Success
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Santa Helena, Brasil Buscojobs BR C2 Tempo inteiroSobre a vaga: Estamos em busca de um(a) Analista de Customer Success para atuar no relacionamento com clientes do setor de turismo, garantindo engajamento, retenção e apoiando oportunidades de expansão. O papel combina gestão de carteira de clientes com apoio consultivo e comercial , sempre utilizado o CRM para organização e análise....
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Trilingual Technical Support Analyst
Há 3 dias
Santa Helena, Brasil Invgate Tempo inteiroInv Gate is a fast growing Saa S company that develops products for IT management and service automation, used by clients in over 60 countries in industries such as banking, e-commerce, education and technology. To support our continuous growth we are looking for a Trilingual Technical Support Analyst to join our team. Some of the role's responsibilities...
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Head Of Customer Success
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Santa Helena, Brasil I4Pro Tempo inteiroVenha fazer parte do i4time para juntos, impulsionarmos o mercado segurador do Brasil com tecnologia e inovação! O que fazemos? A i4pro é líder em soluções tecnológicas para o mercado segurador e a única empresa brasileira que atende todos os ramos regulados pela Susep. Oferecemos soluções de administração de apólice de ponta a ponta, com...
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Customer Success
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Santa Maria, Rio Grande do Sul, Brasil Get Commerce Tempo inteiro R$3.000 - R$6.000 por anoO estagiário de Customer Success (CS) desempenha um papel crucial na garantia da satisfação e sucesso dos clientes. Suas responsabilidades incluem o auxílio na gestão do relacionamento, fornecimento de suporte técnico e operacional, facilitação do onboarding de novos clientes, análise de dados para melhorar a experiência do cliente e colaboração...
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Analista De Customer Success Sênior
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Santa Helena, Brasil Nerdmonster Digital Retail Tempo inteiroA Nerd Monster Digital Retail , empresa em crescimento acelerado e líder em seu segmento, está a procura de profissionais apaixonados por novos desafios. Entendemos que nossas soluções farão a diferença para que o cliente transforme e cresça seu negócio. Se você é focado em resultados e gosta de um ambiente colaborativo, dinâmico e de aprendizado...
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Technical Program Manager, Fba
Há 7 dias
Santa Helena, Brasil Amazon Servicos De Varejo Do Brasil Ltda. Tempo inteiroDESCRIPTIONEver wondered how Amazon.com website works? Do you like working on projects that are highly visible and are tied closely to Amazon's growth? Are you seeking an environment where you can drive innovation leveraging the scalability and innovation with Amazon's AWS cloud services?The Amazon International Technology Team is hiring a Senior Technical...
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Sr. Technical Program Manager
1 semana atrás
Santa Helena, Brasil Amazon Servicos De Varejo Do Brasil Ltda. Tempo inteiroDESCRIPTIONThe Amazon International Technology Team is hiring a Senior Technical Program Manager to work in our Sao Paulo dev center in Brazil. Responsibilities include collection of business and systems requirements from internal and external customers, writing specifications, technical design of the solutions / systems, driving project schedules from...
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Coordenador De Customer Success
Há 3 dias
Santa Helena, Brasil Control Id Tempo inteiroCoordenador(a) de Customer Successs | CLT | Remoto A Control i D é uma indústria brasileira, especializada no desenvolvimento de relógio de ponto, controle de acesso e equipamentos para automação comercial. Atribuções da vaga - Coordenar a jornada pós-venda, alinhando a implantação e satisfação do cliente com oportunidades de expansão...
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Sr Technical Account Manager
2 semanas atrás
Santa Helena, Brasil Lexisnexis Risk Solutions Tempo inteiroAbout Business Lexis Nexis Risk Solutions is a trusted partner in risk assessment, delivering data-driven solutions that help businesses accelerate growth, enhance operational efficiency, and improve customer experience. Our Business Services portfolio supports critical areas such as Anti-Money Laundering (AML), Counter-Terrorist Financing (CTF), Identity...
