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Customer Serivce Representative Iii
3 semanas atrás
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all.
You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
**A Day in the Life**:Vaga afirmativa para pessoa com deficiência.
Profissional fará parte de um time de apoio ao processo de vendas, atuando nos sistemas, com pedidos e com o time comercial.
Responsibilities may include the following and other duties may be assigned.
- Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when necessary may connect customers to appropriate support or field staff.
- May manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.
- May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments.
- May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.
**OFFICE SUPPORT CAREER STREAM**:Individual contributors who provide organizational related support or service (administrative or clerical) for other members within the organization.
The majority of time is spent in the delivery of support services or activities, typically under supervision.
**DIFFERENTIATING FACTORS**
**Autonomy**:Seasoned individual contributor who provides assistance and training to lower level employees.
Performs a wide variety of non-routine clerical and administrative tasks and may support special projects or assignments.
Works under limited supervision.
**Organizational Impact**:Works to deliver day-to-day objectives with significant impact on achievement of results for the job area Work involves obtaining or providing information or data requiring some explanation or interpretation.
Work consists of tasks that are typically not routine.
**Innovation and Complexity**:Makes minor changes in systems and processes to solve problems or improve effectiveness of job area.
Expected to independently propose solutions to problems for manager review.
**Communication and Influence**:Communicates typically with internal and external contacts.
Obtains and provides information on matters of moderate importance to the job area.
**Leadership and Talent Management**:Responsible for providing guidance, coaching and training to other employees within job area.
**Required Knowledge and Experience**:Requires broad practical knowledge of operational systems and practices typically gained through extensive experience and/or education.
Requires minimum of 4 years of relevant experience and high school diploma or equivalent.
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
**Benefits & Compensation**:
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values.
We recognize their contributions.
They share in the success they help to create.
We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
**About Medtronic**:**We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
**
**Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.
**
**We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people.
From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves.
We have the talent, diverse perspectives, and guts to engineer the extraordinary.
