Senior Customer Success Manager

Looking for an innovative, high-growth, multi-award-winning company in one of the hottest segments of the security market?Look no further than VeracodeVeracode is a global leader in Application Risk Management for the AI era.Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine, the Veracode platform is trusted by organizations worldwide to build and maintain secure software from code creation to cloud deployment.Learn more at , on the Veracode blog, and on LinkedIn and Twitter.Veracode is seeking a strategic-thinking, results-oriented, energetic, and highly motivated individual to join our Customer Success Team.The Senior Customer Success Manager (Sr CSM) is responsible for building and maintaining strong relationships within assigned strategic accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and solution growth opportunities.The Sr.CSM works closely with our customers alongside Sales, Support, App Security Consultants, and other Operations and Product Management teams at Veracode to ensure our services are delivered successfully and meet client expectations.What you'll be doing:Build and maintain strong relationships within assigned accounts.Demonstrate an understanding of customer business objectives and leverage Veracode products and services to meet these objectives.Promote customer satisfaction and loyalty by demonstrating an understanding of their critical business needs while delivering products and services that help them meet their business objectives.Assist customers with creating and delivering security programs and integrated SDLC processes.Accelerate onboarding of customer app sec and development teams and understanding of Veracode's application risk management processes, resulting in high customer adoption and utilization.Understand the technologies, constraints, and other issues connected with an application security program and its implementation.Educate customers on the use and benefits of the Veracode solutions.Work closely with GTM, Support and Product teams to ensure a consistently positive customer experience.Ensure critical issues are well-documented and properly escalated in an expeditious manner for resolution.Serve as customer advocate while capturing customer's feedback and reporting requests to relevant internal Veracode stakeholders.Direct appropriate level of urgency and focus on essential activities to ensure customer satisfaction, account renewal, and account growth.Develop and share best practices with team members to enhance the quality, effectiveness, and efficiency of Veracode's overall support of customers.Collaborate with Sales team on account strategy and identify opportunities for selling products and services within accounts.What we're looking for:Portuguese language fluency, both written and verbal, ideally with experience in a technical environment.5 or more years of Customer Success / Consulting / Technical Account Management / Project Management experienceExcellent verbal and written communicationAcumen in using customer usage data to create actionable insights.Ability to effectively manage multiple priorities and activities simultaneouslyExperience supporting strategic relationships with higher profile clients at all organizational levels, IC to C-suite.Understanding of Cybersecurity, AST, ASPM , and Risk Management market landscapeBachelor's degree (Master's is ideal)Fraudulent Recruitment Alert - Be Aware and Stay InformedAt Veracode, we prioritize a secure recruitment process.Unfortunately, fake recruitment and job offer scams are on the rise.They aim to deceive candidates through emails and calls to obtain sensitive information.Here's our recruitment promise to you:Comprehensive Interview Process: We never extend job offers without a comprehensive interview process involving our recruitment team and hiring managers.Offer Communications: Our job offers are not sent solely through email, and we will never ask you to pay for your own hardware.Email Verification: Recruiting emails from Veracode will always originate from an "" email address.If you have any doubts about the authenticity of an email, letter, or telephone communication claiming to be from Veracode, please reach out to us at before taking any further action.