Account Manager

Join to apply for the Account Manager role at Freelancer.com4 weeks ago Be among the first 25 applicantsJoin to apply for the Account Manager role at Freelancer.comGet AI-powered advice on this job and more exclusive features.This range is provided by Freelancer.com.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeARS4,800,******/yr - ARS5,000,******/yrEscrow.com, owned and operated by Freelancer Limited, is the world's leading provider of secure online payments, and a FinTech industry leader.We have handled over US$7 Billion in secured transactions while processing some of the largest domain name transfers - including Gmail.com, Uber.com and Twitter.com.At Escrow.com every employee directly influences, impacts and builds the business.If you are a high achiever with talent who is looking for something more than a boring job in corporate, wants to work with the best and brightest, doesn't need to be hand held and wants to be in at ground zero with a company that has a shot at being one of the biggest sites on the internet then this could be the place for you.This is a full-time role based in our Buenos Aires office (onsite).Our office is a mix of both Escrow.com and Freelancer.com staff.You'll be providing customer service and speaking with businesses from around the world and guiding them through the process of using our site and completing transactions.We are looking for a passionate individual who knows how to provide great customer support and loves contributing to clients' growth.You'll be interacting with users on a daily basis but you will also get a chance to reach out to the community, helping to onboard new users and spreading the word about our awesome platform.A go-getter attitude will be key to succeed in this exciting role.Responsibilities:Client Relationship Management - Provide great customer service at all times, building and maintaining strong relationships with existing clients, acting as the main point of contact for client inquiries and requests, and providing customized solutionsProduct Knowledge and Communication - Stay up-to-date with Escrow.com's products and services, educating users by effectively articulating complex information to a variety of technical and non-technical usersAccount Growth - Identify upselling and cross-selling opportunities within the existing client base, develop account growth strategies, and achieve and exceed revenue targets for assigned accountsIssue Resolution - Identify transaction blockers and assist in unblocking them, working with internal teams to resolve any problems or disputes to the satisfaction of the client.Solve issues using a variety of different mediums, including email, chat and phoneDocumentation and Compliance - Ensure and maintain compliance with regulatory requirements and internal policiesTurn customer service into customer acquisitionMinimum Qualifications:Exceptional English communication skills - written and verbal.Be detail oriented and process driven.Strong analytical and problem solving skillsAbility to work in a fast paced dynamic environmentPossesses excellent personal and customer service abilitiesAbility to multitask efficientlyHas worked with KPIs or targetsCan work with minimal supervision and self-starterAt least 1 year(s) of working experience in the related field is required for this positionNice-to-haves:A degree/diploma in business/marketing/communications, or any related disciplineInterest in tech and the start up communityExperience in a customer-facing sales and/or support role, particularly experience working via phone, email and chatExperience with web-based businessesBenefits:Fast-track your career growth - our meritocratic culture is known for promoting from within and producing industry leaders in techEngaging Weekly Town Halls with global presentations and open Q&A sessions with our CEO (feel free to ask him anything)Regular fun events (Did we mention we once built a soccer stadium in the Sydney office with two tonnes of turf?)Hack-a-thons - Get hacking and programming in this quarterly company-wide event where teams create solutions to existing problems and win prizes.The 2-day event is filled with games, events, shows, food and moreJust when you thought it couldn't get any better:Change lives every day - Everything we do as part of our jobs contribute to improving the lives of our users on a global scale.Our mission is to provide one billion jobs.Not many companies actually make a difference like Freelancer does in providing opportunity and income to people all around the worldFast-track your career - We boast a meritocratic culture, renowned for hiring into senior roles from within and producing many business and product leaders in the technology industryWe are striving to shape the future of work, so help us scale to 100+ million users, while enjoying all the perks of working in tech - fun atmosphere, smart people, awesome office, fully-stocked kitchens, social events, hackathons, and moreSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Freelancer.com by 2xGet notified about new Account Manager jobs in Greater Buenos Aires.Greater Buenos Aires $5,******-$6,******** month agoGreater Buenos Aires $2,******-$5,******** month agoGreater Buenos Aires $5,******-$6,******** month agoWe're unlocking community knowledge in a new way.Experts add insights directly into each article, started with the help of AI.#J-*****-Ljbffr