Live Casino Scheduling Officer

Há 6 dias

Mato Grosso, Brasil Eeze Tempo inteiro

**Central Business District, Birkirkara - Malta**
**Eeze**is a Malta-based, technology-driven company that has been developing world-leading online gaming platforms and solutions since 1999.
Underpinned by a history that directly interconnects with the rise of online gambling, the company has been a key pioneer within the international market.
Over the years, **Eeze**has amassed a world-class team of gambling specialists who remain at the frontiers of innovation within this ever-evolving industry.
With a focus on being an international B2B Live Casino provider with our **Eeze**brand, we have over 400 talented team members based in various locations across Europe, with our headquarters and studio in Malta - Europe's leading iGaming hub.
**Role & Key Responsibilities**:
As a Live Casino Scheduling Officer, you will be responsible for ensuring the smooth operation of live dealer games in a studio environment.
Collaborating with other floor operations teams, your main responsibility will be to manage schedules and rotations for dealers and support staff to maintain seamless 24/7 casino operations, while ensuring compliance with all anti-collusion regulations.
You will play a crucial role in guaranteeing that all table games and workstations operate continuously, twenty-four hours a day, seven days a week, or as necessitated by the company's operational requirements.
**Key Responsibilities**:
- Develop and manage rotation schedules for tables and workstations for every shift for all Floor Operations and Service Teams, ensuring equitable distribution while adhering to anti-collusion regulations.
- Foster and maintain strong working relationships with Team Managers and Floor Operations Teams, facilitating clear and effective communication regarding schedule changes, emergencies and replacements.
- Assess and address the impact of any modifications to table or workstation rotations during the shift, resolving conflicts in a collaborative manner; identify and arrange for replacements as required.
- Ensure accurate record-keeping of shifts, breaks, and working hours, and forecast staffing needs based on data analytics and trends.
- Provide periodic and ad-hoc reports as needed to management.
- Complete any additional duties as requested by the company.
**Qualifications, Skills and Experience**
- Diploma or degree in Business Administration, Human Resources, Hospitality Management, or related fields.
- Proficiency and experience in workforce planning or scheduling.
Previous experience in a live casino or iGaming company is a strong asset.
- Intermediate-to-advanced MS Excel skills for scheduling and reporting purposes to enable creation, management, and adjustment of complex shift schedules.
- Skill and efficiency in multitasking and quick-thinking when addressing unexpected situations, changes or emergencies such as sick leaves and no-shows.
- Understanding of labour laws, shift regulations, and compliance requirements.
- Ability to work on a 24/7 basis, including night shifts.
- Strong interpersonal skills to resolve scheduling conflicts and handle staff concerns diplomatically.
- Excellent verbal and written communication skills for clear, concise reporting and liaising between different teams.
Ability to effectively communicate with dealers, supervisors, and other departments.

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