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Context Veesion is a fast-growing French tech startup that develops an innovative gesture recognition solution using AI and computer vision.Our technology helps thousands of stores across 30+ countries reduce shoplifting by detecting suspicious behavior in real time.Following our Series B funding, Veesion is scaling rapidly across international markets such as the US and Brazil.Our Customer Support team is based in Paris, Lisbon, and São Paulo.You will join a dynamic and multicultural environment with strong growth opportunities.Your Mission As a Customer Support Specialist for the American market, you will be the go-to person for our customers when it comes to solving problems and ensuring a smooth and positive experience.You will collaborate with Customer Success Managers, Product, and Tech teams to guarantee that our clients get the best out of Veesion.What You'll Do Customer Support & Troubleshooting: Manage incoming requests (tickets, chat, email, phone), investigate and solve technical issues, and provide clear solutions.Customer Satisfaction: Be the first line of communication with clients, track issues, and ensure high-quality follow-up.Knowledge Base Contribution: Document recurring issues, create self-help resources, and share product feedback with internal teams.Collaboration: Work closely with Product, Tech, and Sales to continuously improve the customer experience.You're a Great Match If You have 1-3 years of experience in customer support or technical assistance, ideally in a SaaS or tech company; You're Fluent in English & Spanish; You're empathetic, resilient, and an excellent communicator - able to handle demanding clients with patience and professionalism; You're organized and proactive, able to prioritize and multitask effectively; You're comfortable with digital tools (CRM, ticketing systems, Slack, Notion...).Recruitment Process HR Interview Team Lead Interview Head of Customer Support Interview Meet & Greet - Brazil Country Manager What We Offer Competitive compensation package.A young and international team, with offices in Paris, Lisbon, and São Paulo.A meaningful mission with innovative technology in retail security.Fast-paced environment with real opportunities for career growth.
