[Br] Support Specialist

Do you want to become a key figure in the success of our customers?
?
At edrone, we are looking for passionate individuals to join our Customer Care team as a Success Specialist.
**Sounds interesting?
Keep reading
**
**What we can offer you**:
- Joining a fantastic team, full of passion for building customer relationships and tools to support your development in this field;
- Professional training to prepare you for your job;
- Work with large eCommerce companies from Brazil;
- Flat organizational structure, high decision-making and real impact on how the company you work for looks like - your opinion is important to us
- Working in our office in São José dos Campos (SP) in a **hybrid work model **(2x/week in the office)
- Competitive salary
**Benefits**:
- Food voucher (R$700);
- Transportation voucher;
- Gympass for you and your family;
- Health and dental insurance;
- English lessons;
- Gift on your birthday; Personal counseling with Mindgram including the option of participating in free psychotherapeutic visits;
**What your typical day will look like**:
- Establishing & building long-term relationships with customers, taking care of them at different stages of their cooperation in edrone
- Improving customer satisfaction through professional advice, training and inspiration
- Needs analysis of current customer problems and needs, and co-creation and implementation of the company's customer retention strategy
- Collecting feedback from customers and relaying it to relevant people/departments
- Prepare inspirational materials together with the Customer Care department
- Conducting trainings and webinars
- Reselling products and services
**This role will be perfect for you if**:
- You have experience and enjoy working with customers and building relationships with them is your second nature?
- You're not afraid of new challenges, and your energy and proactive attitude make no task scary for you
- English speaker, as an international company you will be in contact with english constantly
- There's a lot going on in our company, so if you work well under time pressure while remaining calm and efficient, we'll definitely get along
- You are able to act independently and are not afraid to take responsibility for your actions - ownership is the key to success for us
- Continuous development and qualification are an integral part of your life - we want you to be able to grow with us every day
- Your strengths include knowledge of marketing basics or an interest in eCommerce, and the world of trends and innovation is a natural fit for you
**We additionally appreciate if**:
- You have previous experience in eCommerce or marketing - if you don't have it, nothing lost
- You have previous experience with B2B customers
- You have experience with creating customer success, managing customer accounts
- You have experience conducting training and webinar
**Recruitment Process**
1. Filling out the recruitment form and attaching your CV
2. Short online interview with **R**ecruiter - **Milena Micor**,** during which we would like to get to know you a bit better
3. Online interview with **Customer Success Team Leader - **Laura Teixeira **and **Support Manager - **Ana Luiza Zaroni**
4.** **Decision regarding the offer and welcome on board