Customer Support Specialist
1 dia atrás
Welcome to CrunchEquation, a consulting firm dedicated to empowering businesses with services that drive success and growth.
We specialize in customer support, design, marketing, SEO, and more.We are looking for a Customer Support Specialist with iGaming experience, fluent in Portuguese (PT-PT) and English, to provide exceptional assistance to players, resolve inquiries efficiently, and enhance customer satisfaction in the online casino and sports betting space.
The ideal candidate has a strong understanding of iGaming platforms, player behavior, and responsible gaming practicesKey Responsibilities:Provide top-tier customer service via live chat, email, and phone to assist players with inquiries related to accounts, payments, bonuses, technical issues, and game rules.Deliver fast, friendly, and accurate responses, ensuring high levels of player satisfaction.Assist with responsible gaming requests, including self-exclusions, limits, and compliance with gambling regulations.Troubleshoot account verification (KYC), deposit and withdrawal issues, and other technical challenges.Work closely with the fraud and risk teams to identify and prevent suspicious activities.Guide players on bonus terms, wagering requirements, and promotions.Foster a positive gaming experience by proactively engaging with players.Escalate unresolved issues to internal teams while ensuring timely follow-ups.Gather player feedback to improve support processes and platform functionality.Maintain detailed support logs and player interactions in the CRM system.Ensure compliance with iGaming regulations, GDPR, and responsible gaming guidelines.Work collaboratively with operations, risk, and marketing teams to improve player experience.Requisitos1+ years of experience in customer support, preferably in the iGaming, online casino, or sports betting industry.Strong knowledge of iGaming platforms, player behavior, and gaming regulations.Experience with live chat software, CRM systems, and ticketing tools.Fluent in Portuguese (PT-PT) and English (both written and spoken).
Excellent problem-solving, communication, and multitasking skills.Strong empathy and patience when handling customer inquiries.Ability to work independently and as part of a team in a fast-paced environment.Familiarity with fraud detection, AML, and responsible gaming policies is a plus.VantagensA collaborative and innovative work environment.The opportunity to work with diverse brands across industries.Competitive salary and benefits package.Ongoing learning and professional development opportunities.
If you're passionate about customer service and iGaming, we want to hear from you
Join CrunchEquation and be part of a team delivering exceptional player experiences
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