Customer Onboarding

Há 5 dias

Porto Alegre, Brasil Xenia Tempo inteiro

Implementation & Customer Support Specialist (Part-Time) - XeniaAbout XeniaXenia is a leading operations management platform that helps restaurants and retail businesses streamline their daily operations, ensure compliance, and drive accountability through digital checklists, audits, and real-time reporting.Role OverviewWe're seeking a dynamic Customer Onboarding & Implementation Specialist to drive successful customer onboarding and provide ongoing technical support.
This role is critical to ensuring our customers achieve maximum value from the Xenia platform through expert guidance, training, and problem-solving.This is an in-office, part-time position (20-30 hours per week) in Chicago, IL with the opportunity to transition to a full-time role with a comprehensive benefits package based on performance and business needs.Key ResponsibilitiesMUST BE FLUENT IN ENGLISH TO GUIDE & INTERACT WITH CUSTOMERS OVER ZOOM / TEAMS MEETINGS.Implementation & OnboardingLead Customer Implementations: Conduct comprehensive onboarding sessions via Zoom to guide new customers through platform setup and configurationWorkspace & Application Configuration: Assist clients with set up & configuration of customer workspaces including locations management, user roles & permissions, organizational structure, checklist templates / digitizations, and operations workflows / assignmentsTraining Delivery: Train customers on both web and mobile applications, covering all core features and best practicesGo-Live Support: Ensure smooth rollout to store locations with hands-on assistance during initial deploymentCustomer Support & SuccessOngoing Support: Provide expert assistance via email and Zoom for customer questions, feature requests, and optimization needsRelationship Management: Maintain strong relationships with key stakeholders throughout the customer journeyFollow-up & Check-ins: Schedule and conduct regular progress reviews to ensure successful adoption and identify expansion opportunitiesBest Practices Guidance: Share industry best practices and platform optimization strategies to maximize customer ROITechnical Troubleshooting & DocumentationIssue Resolution: Diagnose and resolve technical issues including document uploads, user access problems, notification settings, and feature configurationBug Documentation: Document technical issues and work closely with the Engineering team to prioritize and resolve platform improvementsKnowledge Management: Maintain customer support help center and update implementation guides, video tutorials, and support documentationRequired QualificationsTechnical Skills: Strong aptitude for learning software platforms and ability to troubleshoot technical issuesCommunication: Excellent verbal and written communication skills with ability to explain complex concepts clearlyTools Proficiency: Experience with video conferencing platforms (Zoom), CRM systems, and project management toolsReady to help restaurants and retail businesses transform their operations?
Join our growing team and make a direct impact on customer success while advancing your career in a dynamic, technology-driven environment.Job Type: Full-time

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