Collections Manager
1 semana atrás
Job Summary: We are seeking an experienced Collections Manager to lead our collections team and drive continuous improvement in our collection processes. The successful candidate will have a strong track record of managing teams, vendors, and operational frameworks, as well as expertise in credit operations and collections analysis. Key Responsibilities: Lead and develop a high-performing collections team, including internal team members and external BPO partners, to achieve business objectives; Foster strong relationships with outsourced collection partners, monitoring KPIs, quality, and efficiency to ensure alignment with our collection strategies; Analyze data to identify areas for improvement and implement process enhancements, automation, and workflow optimization to increase efficiency and reduce costs; Develop and execute collection strategies for overdue customers, gathering feedback to refine our approach and improve customer experience; Collaborate with cross-functional teams to design and implement effective customer communication strategies, adjusting content and cadence to optimize collection rates and customer satisfaction; Design and recommend tests and changes to our collection strategy to drive continuous improvement and innovation; Ensure seamless alignment and implementation of collection strategies across teams and functions; Requirements: Minimum 7 years of experience in collections, preferably in banking, fintech, or a collection office, with a proven track record of leadership, team management, and operational excellence; Demonstrated leadership skills, with experience in managing vendors, implementing scalable operational frameworks, and driving process improvements; In-depth knowledge of end-to-end credit operations and collections analysis, with expertise in data-driven decision making; Bachelor's degree or higher in a related field (e.g., finance, economics, business) Advanced Excel skills, SQL programming skills is a plus; Fluency in Portuguese and English, with excellent communication and interpersonal skills; Ability to work across time zones in an international setting, with a flexible and adaptable approach to working in a fast-paced environment.
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Collections Manager
4 semanas atrás
São Paulo, Brasil Ant International Tempo inteiroJob Summary: We are seeking an experienced Collections Manager to lead our collections team and drive continuous improvement in our collection processes. The successful candidate will have a strong track record of managing teams, vendors, and operational frameworks, as well as expertise in credit operations and collections analysis. Key Responsibilities:...
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Collections Manager
3 semanas atrás
São Paulo, Brasil Ant International Tempo inteiroJob Summary: We are seeking an experienced Collections Manager to lead our collections team and drive continuous improvement in our collection processes. The successful candidate will have a strong track record of managing teams, vendors, and operational frameworks, as well as expertise in credit operations and collections analysis. Key...
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Collections Manager
4 semanas atrás
São Paulo, Brasil Ant International Tempo inteiroJob Summary: We are seeking an experienced Collections Manager to lead our collections team and drive continuous improvement in our collection processes. The successful candidate will have a strong track record of managing teams, vendors, and operational frameworks, as well as expertise in credit operations and collections analysis. Key Responsibilities:...
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Collections Manager
4 semanas atrás
São Paulo, Brasil Ant International Tempo inteiroJob Summary:We are seeking an experienced Collections Manager to lead our collections team and drive continuous improvement in our collection processes. The successful candidate will have a strong track record of managing teams, vendors, and operational frameworks, as well as expertise in credit operations and collections analysis.Key Responsibilities:- Lead...
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Collections Manager
1 semana atrás
São Paulo, São Paulo, Brasil Ant International Tempo inteiro R$90.000 - R$120.000 por anoJob Summary:We are seeking an experienced Collections Manager to lead our collections team and drive continuous improvement in our collection processes. The successful candidate will have a strong track record of managing teams, vendors, and operational frameworks, as well as expertise in credit operations and collections analysis.Key Responsibilities:Lead...
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Collections Manager
Há 2 dias
Sao Paulo, Brasil Multitude Tempo inteiroMultitude is an international provider of digital financial services, building a financial ecosystem that transcends the hassle of physical banking and complicated financial transactions into a paperless, borderless, and real-time experience for our customers. The foundation of our ecosystem has been laid through profound experience since 2005 in providing...
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Senior Analyst, Billing and Collections
2 semanas atrás
São Paulo, Brasil Bain & Company Inc Tempo inteiro: Collaborate directly with Consulting Partners and Managers, as well as colleagues in Consulting Support Service departments, to ensure an effective management of the full revenue cycle, delivering timely and zero-defect invoicing and collections, while also maintaining billing and contract details updated into the SAP system to provide efficient,...
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Collections Manager
Há 4 dias
São Paulo, São Paulo, Brasil ByteDance Tempo inteiro R$60.000 - R$120.000 por anoLocation:Sao PauloTeam:Global OperationsEmployment Type:RegularJob Code:A50227CResponsibilitiesTeam IntroductionThe Global Payments team provides payment solutions and financial services to ensure that users have a smooth and secure payment experience across our platforms and services.We are seeking a Collections Manager with experience in fintech, banking,...
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São Paulo, Brasil Amazon Tempo inteiroCustomer Experience and Collections Operations Lead, Amazon Financial Services At Amazon, we are working to be the most customer‑centric company on earth. We are seeking a Senior Program Manager to join our Latin America Financial Services Customer Experience and Collections team. The ideal candidate will drive excellence in customer support, collections...
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Product Operations Engagement in Collections Mexico, Mexico City
2 semanas atrás
São Paulo, Brasil Nubank Tempo inteiroProduct Operations Engagement in Collections About Nubank Nubank was founded in 2012 to free people from a bureaucratic, slow and inefficient financial system. Since then, through innovative technology and excellent customer service, the company has redefined people's relationship with money in Latin America. With operations in Brazil, Mexico and Colombia,...
