Customer Service Agent

2 semanas atrás

Porto Alegre, Brasil Betsson Group Tempo inteiro

As Betsson continues to grow across Latin America, we are looking for aCustomer Service Agentto join us in Brazil.The WowYou will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience.Not only that, your opportunity to learn and progress within Betsson is limitlessWe want you to excel in the followingRequest, review and store Customer documents in accordance with market regulations.Verify customer documents in accordance with market regulations.Performing checks on customers and requesting the relevant KYC documents in compliance with any regulatory governing bodies and based on determined customer risk level.Analyse and monitor suspicious transactions and accounts and reports according to procedures and adapt a risk based approach to each case analysed.Implementing of regulatory and operational risk control standards as guided by our licensing bodies.Recognise subtle patterns of fraudulent activity and communicate them to the team.Help both Spanish and English speaking customers via e-mail, chat and telephone.Translate promotional texts and/or customer surveys in your local language .Follow company policies and practices regarding player safety, protection and responsible gaming.What's in it for me?Here at Betsson not only do you get the chance to work across our leading markets but also with a team of excellent Customer Service Agents.There will be ample opportunity to progress your own skills, develop your knowledge of the iGaming industry and be a part of a multicultural, friendly environment.We want our employees to embody the value of One Betsson and enjoy the perks of being a BetssoniteYou're good atStrong numerical skills, analytical mind with the ability to pay attention to details.Ability to work closely with other departments and is a team player.High level of communication in Portuguese and EnglishAbility to learn new technology/systems/applications quicklyAbility to work on own initiative, with tight deadlinesBalanced between business needs vs legal needsAbility to assess risk and how to mitigate itWillingness to work on shift rotation even on weekends.Extra AwesomePrevious iGaming experienceWhat we offerMuch like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN Then again, what else would you expect from a business 75% millennial and **** strong, spread across 7 offices with 900 based out of our Malta HQ alone We recognise it may not be for the faint-hearted, but if you're a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you'll fit right in.Challenge accepted?By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy

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