Customer Service Specialist

Há 19 horas

Porto Alegre, Brasil Virtual Latinos Tempo inteiro

Join the Virtual Latinos Community

With over 5,000+ VA's hired that are part of our community and 2,500+ companies helped, Virtual Latinos stands out as the first American company connecting exceptional virtual professionals from Latin America with small businesses and entrepreneurs across the US, Canada, and beyond.

Within our community, 10+ new job positions become available every week, providing professionals like you with fantastic remote job opportunities. Ready to explore the possibilities?

Apply today and become part of a community where your skills shine and your career aspirations soar

Highlight Job of the week

Job Title: Customer Service Specialist

Pay Rate style:

Part-Time Monthly Rates: $840-$$1,400 (based on 20 hours per week schedule)

Full-Time Monthly Rates: $1,680-$2,800 (based on 40 hours per week schedule)

The monthly salary range posted is stipulated as an average monthly income. However, all jobs at Virtual Latinos are hourly-based, and payments are calculated on the number of hours a person works daily. We pay our Virtual Professionals every 2 weeks through third-party platforms. The hourly rate range of the position is $10,5 - $17,5 depending on experience. Once a rate has been offered to you, it is non-negotiable.

Work Schedule:

The work schedule will vary depending on the job position that you will apply for as it will be based on the schedule requested by the client. All our clients are in the U.S. and work schedules will be in the U.S. time zone.

Job Summary:

The Customer Service Specialist will be responsible for providing exceptional customer support, resolving inquiries and complaints, managing customer accounts, and ensuring a positive customer experience across all communication channels.

Job Tasks:

- Customer Support: Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
- Problem Resolution: Identify customer issues, troubleshoot problems, and provide effective solutions or escalate when necessary.
- Account Management: Update and maintain accurate customer records and account information in the system.
- Product Knowledge: Maintain comprehensive knowledge of products and services to provide accurate information and guidance.
- Communication: Build positive relationships with customers through empathetic and clear communication.
- Reporting and Feedback: Document customer interactions, track recurring issues, and provide feedback to improve service quality.

Qualifications:

- 1 year of related experience and/or a related degree.
- Excellent written and verbal communication skills in English
- Ability to excel in a fast-paced environment.
- Strong organizational abilities.
- Meticulous attention to detail.
- Collaborative team spirit.
- Commitment to confidentiality.
- A quiet, private workspace.
- Must be at least 21 years old.

Languages:

- English mandatory
- Portuguese mandatory

Next Steps:

1. Send your easy apply
2. We will reach out and send you a form to send in your full application
3. Get accepted into our community to have access to all our job offers
4. Apply to job offers of your interest
5. Get interviewed
6. Start working in your dream Job

  • Retail Zone Specialist

    Há 2 dias

    Porto Alegre, Rio Grande do Sul, Brasil Steller's Tempo inteiro R$80.000 - R$120.000 por ano

    Role DescriptionThis is a full-time on-site position for a Retail Zone Specialist, located in Greater Porto Alegre. The Retail Zone Specialist will oversee retail zone operations, ensuring alignment with company objectives. Responsibilities include managing sales performance, developing in-store merchandising strategies, monitoring inventory levels, and...

  • Customer Success Specialist

    Há 6 horas

    Porto Alegre, Brasil Oneday Tempo inteiro

    LOVE startups and always dreamed of working in tech?WANT to build meaningful relationships and help ambitious entrepreneurs succeed?BELIEVE you can use initiative and ownership to fast-track your career?THEN READ ONOneday is an education technology platform designed to inspire and equip aspiring entrepreneurs from diverse backgrounds to turn their business...

  • Online Chatting Specialist for Content Creators

    3 semanas atrás

    Porto Alegre, Brasil Orca Communications Tempo inteiro

    Online Chatting Specialist for Content Creators Join to apply for the Online Chatting Specialist for Content Creators role at Orca Communications Online Chatting Specialist for Content Creators Join to apply for the Online Chatting Specialist for Content Creators role at Orca Communications Get AI-powered advice on this job and more exclusive features. This...

  • Customer Service

    4 semanas atrás

    Porto Alegre, Brasil Wiser Corp Tempo inteiro

    📋Vaga: Customer Service - (Inglês avançado ou fluente)Estamos em busca de um(a) Customer Service para atuar em um ambiente dinâmico, inovador e 100% remoto!Você será o ponto de contato central entre a empresa e os times externos (call center e parceiros de IA 🤖), garantindo qualidade nas respostas, melhoria contínua da experiência do cliente e...

  • Customer Support, Sales Portuguese- Bogotá, Colombia

    2 semanas atrás

    Porto Alegre, Brasil Tp Tempo inteiro

    Join the nation's leading interaction company and be part of the best team of Support, Customer Service, and Sales SpecialistsWe are looking for talented Technical Support Specialists with a commercial focus to join our team in Bogotá, Colombia.If you are a proactive person with technical and sales skills, this is your opportunityWhat do we need?Previous...

  • Coordenador de Customer Service

    3 semanas atrás

    Porto Alegre, Brasil Geração C3 Tempo inteiro

    ESTAMOS CONTRATANDO! Coordenador de Customer Service Porto Alegre – RS Sobre a oportunidade Segmento: Agronegócio Área de Atuação: Customer Service com foco em atendimento interno aos RTVs e Gerentes Regionais Modelo de Trabalho: Presencial (home office liberado às sextas-feiras) Regime: CLT O que esperamos de você Formação: Superior completo em...

  • Customer Service Agent

    1 semana atrás

    Porto Alegre, Brasil Betsson Group Tempo inteiro

    As Betsson continues to grow across Latin America, we are looking for aCustomer Service Agentto join us in Brazil.The WowYou will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience.Not only that, your opportunity to learn and progress within Betsson is limitlessWe want you to excel in the...

  • Customer Service Representative

    2 semanas atrás

    Porto Alegre, Brasil Mitel Tempo inteiro

    Customer Service Representative At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience. This position provides essential support...

  • Senior Customer Success Specialist

    Há 11 horas

    Porto Alegre, Brasil beBeeRetention Tempo inteiro

    Customer Success Strategist Role We are seeking a seasoned Customer Success Strategist to foster lasting relationships, drive user satisfaction, and ensure seamless product adoption. Key Responsibilities: Client Relationship Management: Develop and maintain strong client ties, ensuring alignment with customer needs and delivering exceptional support....

  • Customer Success Specialist

    2 semanas atrás

    Porto Alegre, Brasil Rafael Toro Academia De Finanças Tempo inteiro

    Venha transformar a Educação com a ART - Academia Rafael Toro Somos a ART, uma das principais Edtechs do País, focada no Mercado Financeiro.Desde ****, temos a missão de transformar a forma como se ensina e aprende no Brasil, impactando milhares de alunos em sua jornada profissional e pessoal.O que esperamos de você:Gerenciar uma carteira de...