Customer Service
1 semana atrás
📋Vaga: Customer Service - (Inglês avançado ou fluente)Estamos em busca de um(a) Customer Service para atuar em um ambiente dinâmico, inovador e 100% remotoVocê será o ponto de contato central entre a empresa e os times externos (call center e parceiros de IA 🤖), garantindo qualidade nas respostas, melhoria contínua da experiência do cliente e eficiência nos processos de atendimento.🎯 Principais Responsabilidades:- Monitorar atendimentos via e-mail (tickets, respostas automáticas e manuais);- Identificar falhas nos processos de IA de atendimento e propor melhorias;- Realizar reuniões semanais com os times internos e externos;- Analisar métricas de performance (refund, tempo de resposta, satisfação do cliente, etc.);- Ajustar e revisar templates de e-mails e comunicações;- Mapear oportunidades de automação e otimização dos fluxos;- Garantir que a experiência do cliente seja encantadora em todos os pontos de contato.💼 Requisitos:- Experiência prévia em atendimento ao cliente / suporte;- Inglês avançado (leitura e escrita);- Boa capacidade analítica e visão estratégica;- Familiaridade com ferramentas de suporte (Helpdesk / CRM);- Perfil proativo, organizado e orientado a resultados;- Diferencial: experiência com IA aplicada ao atendimento.💰 Remuneração e Crescimento:- 💵 Salário fixo + bonificação por desempenho;- 🚀 Possibilidade de escala salarial conforme resultados sustentáveis e performance.🏠 Modelo de Trabalho:- 📍 Regime PJ;- 💻 100% remoto.
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Customer Service Desk
Há 5 dias
Porto Alegre, Brasil SAP Tempo inteiro**We help the world run better** **WHAT YOU'LL DO** We are seeking a highly motivated and experienced Service Desk Specialist to join a 24 x 7 global Service Desk team within the Enterprise Cloud Services (ECS) organization for a strategic SAP customer. The Service Desk is the single point of contact for all operational enquiries regarding Incidents,...
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Coordenador de Customer Service
Há 5 dias
Porto Alegre, Brasil Geração C3 Tempo inteiroESTAMOS CONTRATANDO! Coordenador de Customer Service Porto Alegre – RS Sobre a oportunidade Segmento: Agronegócio Área de Atuação: Customer Service com foco em atendimento interno aos RTVs e Gerentes Regionais Modelo de Trabalho: Presencial (home office liberado às sextas-feiras) Regime: CLT O que esperamos de você Formação: Superior completo em...
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Customer Service Agent
2 semanas atrás
Porto Alegre, Brasil Betsson Group Tempo inteiroAs Betsson continues to grow across Latin America, we are looking for aCustomer Service Agentto join us in Brazil.The WowYou will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience.Not only that, your opportunity to learn and progress within Betsson is limitlessWe want you to excel in the...
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Customer Service Representative
Há 9 horas
Porto Alegre, Brasil Mitel Tempo inteiroCustomer Service Representative At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience. This position provides essential support...
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Customer Service Representative
Há 9 horas
Porto Alegre, Brasil Mitel Tempo inteiroCustomer Service RepresentativeAt Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers.You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.This position provides essential support to...
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Customer Service Agent
Há 4 dias
Porto Alegre, Rio Grande do Sul, Brasil Betsson Group Tempo inteiro R$30.000 - R$60.000 por anoAs Betsson continues to grow across Latin America, we are looking for aCustomer Service Agentto join us in Brazil.The WowYou will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within Betsson is limitlessWe want you to excel in the...
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Customer Service Representative
2 semanas atrás
Porto Alegre, Brasil Bebeecustomersupport Tempo inteiroJob Title:A Support Professional RoleJob Description:This role involves handling daily customer inquiries, providing exceptional customer satisfaction, and troubleshooting issues.Responsibilities:Handle customer inquiries in a timely and professional mannerProvide support and assistance to customers via various communication channelsTroubleshoot and resolve...
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Customer Service Representative
2 semanas atrás
Porto Alegre, Brasil Mitel Networks Tempo inteiroCustomer Service Representative page is loaded## Customer Service Representativelocations: Porto Alegre (Remote)time type: Full timeposted on: Posted Todayjob requisition id: R******At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers.You will deliver valuable contributions in...
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Customer Service Representative
2 semanas atrás
Porto Alegre, Brasil Mitel Tempo inteiroAt Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience. Overview: (insert 2-3 sentences summarizing the position) This position...
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Global Customer Service Representative
2 semanas atrás
Porto Alegre, Brasil Bebeecustomer Tempo inteiroEnhance Your Career as a Support Specialist">At our organization, we strive to create an adaptable platform that meets users' preferences and interests.We're a global company with a strong presence in various regions, boasting over 450 professionals from 15 countries.Key responsibilities of this role include:Providing timely assistance through chats and...
