D2C Sales Operations

D2C Sales Operations & New Business Manager LATAM| Samsung Electronics
Highlights:
Location: São Paulo - SP
Type of contract: Permanent contract, Full time
Work Modality: On Site
Who are we?
Samsung Electronics has grown into one of the world's leading technology companies, recognized as one of the top 5 global brands.
As a global leader in technology, we are transforming the world with the creativity and diversity of our talented people who drive this transformation.
Our company's success reflects the determination and talent of our people, aligned with our key corporate values: People, Excellence, Change, Integrity, and Co-prosperity.
Our mission is to help people achieve the impossible.
We are inspired by what people want to accomplish in their lives and work to create products that empower them in new ways.
This drive fuels our innovation.
Join us at Samsung and find your opportunity to do what you can't.
Looking for more?
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Job Description
Together with Samsung LATAM Countries, the role will be responsible for the development, sales and overall performance of the main D2C sales programs and new business projects, leading the following pillars/strategic areas:
Sales Operations: Promote eStore capabilities and coordinate key initiatives along with internal platform/product teams or external partners, aiming to achieve D2C main targets.
D2C Sell-out Platforms Management: Strengthen LATAM D2C exclusive programs (such as: Trade-in, Co-Branded Card, Extended Warranty, Installation Service), enabling the sales growth and targets achievement.
New Business Projects: Define innovative programs based on sell-out platforms such as subscription models and value-added services and draw the commercial strategies to execute and grow them.
CRP: Customer Retention Program ambassador in LATAM D2C, engaging all subsidiary in the company's strategy and promoting the alignment and projects execution with CS and related stakeholders.
Key Job Responsabilities
Define, track, report and engage LATAM Countries to implement the regional/global Sell-out enablers strategy, and ensure the main KPIs achievement.
Define the sell-out programs sales strategy by working with the business areas to implement the promotional and forecast plan.
Ensure the sell-out programs' financial sustainability while balancing an attractive promotional agenda with business profitability.
Support in marketing / UX strategies for the sell-out enablers launch and enhancement, ensuring the correct communication and display of programs for brand consumers.
Act as a PMO of regional projects that focus on accelerating D2C performance.
Together with Samsung subsidiaries in LATAM, act in the management of partnerships that make up the digital online channel ecosystem.
Prospect regional partnerships and co-lead the deployment of those along with the subsidiaries.
In conjunction with the IT team, manage the D2C sell-out projects roadmap, responding by the business assessment, development, execution, GTM and usability of the tools.
Manage the continuous improvement agenda of the D2C programs, focusing on user experience and increasing of conversion.
Integration with CS Team and related areas to promote CRP (Customer Retention Program) agenda in D2C LATAM, engaging eStore Business and Commercial teams to implement the regional strategy.
Executive report on sell-out programs strategies and business results.
Requirements
Bachelor's degree in Engineering, Administration, Business Administration, or related areas.
Experience in Online sales management and digital environment.
Experience in commercial department or sales planning.
Management/operation of e-commerce platforms.
Strong skills in communication and project management.
Master presentation and report skills, structured by deep data analysis.
Ease in dealing with complex database in Excel.
Fluency in English (Spanish is a plus).
Why is Samsung Electronics the place to be?
Join a Global Team
Work with a dynamic and diverse team, constantly interacting with different cultures.
Tackle Big Challenges
Our history is built on overcoming challenges and striving for excellence.
Join us in pushing the boundaries of technology and innovation.
Shape the Future
Collaborate in an open, innovative environment where your ideas come to life, creating products that redefine the future.
Make an Impact
Contribute to groundbreaking technologies that improve lives and support communities worldwide.
At Samsung, your work truly makes a difference.
Benefits:
Comprehensive health and wellness programs
Professional development opportunities
Opportunities for career advancement
Global networking and collaboration