Senior Customer Service Specialist

Há 2 dias

Recife, Brasil Bebeecustomersupport Tempo inteiro

Job OpportunityWe are looking for a highly skilled and dedicated Technical Support Analyst to join our operations team.This role is perfect for individuals who thrive in fast-paced environments, enjoy working independently, and have excellent communication skills.
Our ideal candidate will be responsible for delivering top-notch customer support, troubleshooting complex issues, and collaborating with cross-functional teams to drive business growth.Key Responsibilities:Provide Level 1 customer support for our software productsTriage reported end-user customer incidentsWork on technical issues and support the direct client feedback loop processHelp secure existing revenue by means of customer retentionProvide incident queue managementUtilize troubleshooting skillsHelp manage complex issues and drive escalations to resolutionRequirements:Excellent English verbal and written skills1 to 3 years of Level 1 software support experienceBasic skillsProficiency in using the Microsoft Office SuiteA drive to continue learning in the energy business and the client's softwareAdvanced problem-solving skillsAbility to triage and actively manage a support queueInnate passion for customer serviceDependability and ability to manage as well as prioritize concurrent tasksMust be available for an on-call rotationAbility to work U.S. CST business hoursMust be a self-starter and resourcefulAbility to work independently or as part of a teamProven experience working effectively in a vibrant, dynamic startup environmentBenefits:15 days Paid Time Off (PTO), one floating day, three sick days, and designated national holidaysStart: ASAPWe offer a comprehensive benefits package that includes competitive pay, opportunities for professional growth, and a collaborative work environment.
If you are a motivated and customer-focused individual who thrives in fast-paced environments, we encourage you to apply for this exciting opportunity.

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