Latam Payments Manager

OverviewSporty GroupPartnered with some of the World's greatest Champions including Real Madrid FC, Michael Essien and Eder Militao, we're on the lookout for some Champions of our own to be a part of the 'Top Ranked Fastest Growing and Most Successful Online Gaming Brand in the World'.Home to SportyBet, SportyTV, Sporty.com, Football.com and the newly launched SportyFM, we continue to lead with innovation and exclusive sports content.Sporty is expanding and we're building the world's go to platform for everyday entertainment.About the roleWe are seeking an experienced LatAm Payments Manager to join our dynamic team.In this role, you will oversee and support all aspects of payment operations in Latin America (currently Brazil and Mexico), with a strong focus on transaction monitoring, operational efficiency, and enhancing payment performance.You will serve as the primary point of contact for local third-party payment providers and work cross-functionally with internal teams to drive performance, resolve issues, and ensure compliance.What you\'ll be doingOversee and improve end-to-end payment processes, including deposits, withdrawals, refunds, reconciliations, and customer queriesManage and collaborate with local payment providers and banks to ensure optimal service and resolution of complex transaction issuesMonitor transactions in real time to detect, investigate, and respond to suspicious or fraudulent activity - including direct engagement and interaction with customer queries/ticketsContinuously evaluate payment workflows to identify and execute process optimizations that improve speed, reduce cost, and minimize errorsAnalyze customer payment behavior and trends to recommend new payment methods or improvements to existing onesLead operational enhancements through new workflows, SOPs, and process automation to support scalable growthOversee the integration of new payment technologies and solutions, ensuring seamless deployment with minimal user impactEnsure full compliance with relevant regulations and industry standards, updating policies and procedures as neededBe available for emergency response during system downtimes or critical failures to ensure rapid resolution and continuityWhat you\'ll bringBachelor's degree in Finance, Business, Risk Management, or related field3–5 years of experience in payment or financial operations within fintech, e-commerce, or related sectorsFluent in English.Proficiency in Portuguese and/or Spanish is a strong advantageIn-depth understanding of payment systems and funds flowsExperience working with payment gateways and PSPs; transaction monitoring experience is a plusStrong analytical mindset with the ability to interpret data and derive actionable insightsExcellent communication and interpersonal skills to collaborate across internal teams and external partnersDemonstrated ability to lead projects and manage multiple priorities in a fast-paced, remote environmentWhat's In It For You Sporty is a remote first company in pursuit of sustainability A competitive salary + individual performance based bonuses every quarter 28 days paid annual leave Our core working hours are 10am-3pm in your local time zone with flexibility outside of this Referral bonuses & flash bonuses Top of the line equipment Annual company retreats to provide great internal networking opportunitiesPersonalised SupportWe're committed to making our recruitment process accessible to everyone.If you need any adjustments or accommodations during the application or interview process, please let us know.Your MoveIf you\'re excited about this role, even if you don\'t meet every requirement, we\'d still love to hear from you.We understand candidates may hesitate to apply if they don\'t meet all requirements, however your unique perspective is what helps us innovate and grow together.If you\'re interested, we encourage you to applyEvery application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.#J-*****-Ljbffr