Customer Success
Há 2 dias
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets.Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT.Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors.We are hiring a Customer Success - Team Manager to support Canonical's growth.We are expanding our CSM team globally and recruiting leaders to help our team of Customer Success Managers across regions.You will enjoy this role if you are organised, persistent, analytical, diplomatic, a listener, hard-working, and determined to grow your skills and teams.As a lead, you are to provide mentoring, coaching in post-sales account management and feedback to team members.The role entails:Strategic planning and analysis: preparing communication plans, Team Meetings, and other messages shared in broader management forums, setting yourself and your team up for success.Customer interactions and support to your team: you resolve escalated customer issues requiring expertise or intervention.Team management: you are passionate about guiding and supporting your team members, helping them navigate complex customer situations, improve their skills, and achieve their goals.Cross-functional collaboration: collaboration with other departments, such as Sales, Marketing, Product development, and Support, is essential.Documentation and reporting: you ensure the changes are well documented, instilling quality and attention to detail in all you do.What we are looking for in you:Excellent academic results at school and universityBachelor's or equivalent degree in Business, Communication or STEMKnowledge and passion for Customer Success, revenue management and technology, experience in SaaS or software industriesTrack record of bringing exceptional Customer Success experience resultsCommitment to continuous learning and improvement - curious, flexible, scientificCreative problem-solving and cross-team collaborationExperience growing and developing a CSM teamHands-on approach to using data to drive team activities and continuous improvementNice-to-have skills:Proficiency in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English.What we offer you:Distributed work environment with twice-yearly team sprints in personPersonal learning and development budget of USD 2,000 per yearAnnual compensation reviewRecognition rewardsAnnual holiday leaveMaternity and paternity leaveEmployee Assistance ProgrammeOpportunity to travel to new locations to meet colleagues from your team and othersCanonical is an equal opportunity employer.We are proud to foster a workplace free from discrimination.Diversity of experience, perspectives, and background create a better work environment and better products.#J-*****-Ljbffr
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Natal, Brasil Canonical Tempo inteiroJoin or sign in to find your next jobJoin to apply for the Graduate Customer Success Manager role at Canonical3 days ago Be among the first 25 applicantsJoin to apply for the Graduate Customer Success Manager role at CanonicalGet AI-powered advice on this job and more exclusive features.The role of a Customer Success Manager at CanonicalCustomer success is a...
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