(Spanish and English) Customer Success Specialist

3 semanas atrás


Natal, Brasil SupportYourApp Tempo inteiro

Customer Success Specialist (Brazil, remote) Passionate about the world of tech? Join our leading SaaS solution as a Customer Success Specialist in a multicultural, multilingual environment. Thrive in your home office with our People First management approach. What you will do: Provide support as a trusted advisor via emails, chats, social media, and video calls Assist and onboard new customers Develop digital marketing strategies Provide weekly, bi‑monthly, or monthly strategic guidance to customers Ensure smooth customer engagement through proactive outreach Offer best practices on product usage and marketing strategies Keep customers updated on product releases and new features Identify and escalated issues to the appropriate teams What you need to succeed in this role: Fluent Spanish (at least C1) and English (B2) 1‑2 years of experience in customer success‑related roles Strong digital marketing knowledge Experience in e‑commerce, SaaS, project management, or marketing Proficient with Zoom, Intercom, Mixpanel, HubSpot, G‑Suite, and e‑commerce platforms Personal laptop or computer (≥8 GB RAM) and a stable internet connection (≥50 Mbps download, ≥40 Mbps upload) Will be a plus: Sales experience Previous Account Manager experience Benefits and Perks: Flexible schedule Fully remote work Inclusive international environment Compensation in USD Bonuses for referring friends Paid intensive training and probation Work‑life balance Responsive management interested in your growth and long‑lasting cooperation Self‑development opportunities Benefits may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. Who are we? SupportYourApp is a Support‑as‑a‑Service company that provides secure technical, customer support, and CX services for tech companies worldwide. With over 30 client countries and 60+ languages, we treat our team like our clients, providing unlimited care, a personal approach, and a wholesome experience. Send your CV in English and point out your outstanding skills Visit our website: Disclaimer We are a multinational company with unbiased views. Candidate selection considers no protected characteristics. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. #J-18808-Ljbffr


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