Senior Systems Support Officer
Há 3 dias
MANCOSA, a DHET-registered and CHE-accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available.SENIOR SYSTEMS SUPPORT OFFICER.CORE PURPOSE: MANCOSA is seeking a skilled and proactive Senior Systems Support Officer to join our team.This role requires an experienced professional with a strong background in supporting and managing Software-as-a-Service (SaaS) solutions.The ideal candidate will demonstrate technical expertise, problem-solving capabilities, and a commitment to delivering excellent system support to meet organisational needs.CORE FUNCTIONSSystem Support and Maintenance:Provide high-level technical support for SaaS applications, including monitoring system performance, resolving issues, and ensuring system availability and reliability.Incident and Problem Management:Diagnose, troubleshoot, and resolve complex system issues while ensuring minimal disruption to users and business operations.User Support:Serve as an escalation point for advanced user inquiries and provide guidance, training, and resources to end-users to maximize system efficiency.Vendor Liaison:Collaborate with SaaS vendors to address service requests, system upgrades, and customizations.System Configuration:Manage and configure SaaS platforms to align with organisational requirements, including permissions, integrations, and workflows.Data Integrity and Security:Ensure data accuracy and security by implementing and monitoring compliance with relevant policies, procedures, and best practices.System Enhancements:Proactively identify opportunities for process improvement and assist in implementing new features or upgrades to optimise SaaS performance.Documentation and Reporting:Maintain detailed documentation of system configurations, processes, and support activities; generate regular reports on system usage and performance.SKILLS AND COMPETENCIESCertifications in relevant SaaS platforms (e.g., HubSpot, Microsoft 365, ServiceNow).Experience with APIs, scripting, or system integrations.Background in supporting enterprise-level SaaS implementations.Proven experience in a systems support or administrator role, with a focus on SaaS solutions.Strong understanding of cloud-based software platforms and integration methodologies.Proficiency in troubleshooting technical issues and working with vendors to resolve escalated incidents.Knowledge of security and compliance standards related to SaaS applications.Familiarity with ITIL practices for incident, problem, and change management.Excellent communication skills and the ability to explain technical concepts to non-technical stakeholders.Experience with tools such as ticketing systems, monitoring dashboards, and user management platforms.QUALIFICATIONSBachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.ADDITIONAL REQUIREMENTSStrong analytical and problem-solving skills.Ability to work independently and as part of a team.High attention to detail and commitment to delivering quality outcomes.Proactive approach to learning new technologies and staying updated on SaaS trends.#J-*****-Ljbffr
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Senior Systems Support Officer
Há 3 dias
Natal, Brasil MANCOSA Tempo inteiroMANCOSA, a DHET-registered and CHE-accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available. SENIOR SYSTEMS SUPPORT OFFICER. CORE PURPOSE: MANCOSA is seeking a skilled and proactive Senior Systems Support Officer to join our team. This role requires...
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Senior Frontend Developer
Há 3 dias
Natal, Brasil T-Systems Do Brasil Tempo inteiroAT-Systems, multinacional alemã pertencente ao Grupo Deutsche Telekom, buscaDesenvolvedor (a) Frontend Sênior (React.js)com bom nível de idiomainglês, para atuar de forma 100% remota.REQUISITOSForte experiência em React.js;Boa experiência em TypeScript;Bom nível de idioma inglês.RESPONSABILIDADESCompor uma equipe de desenvolvimento de produtos em...
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Chief Seller Officer
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Natal, Brasil Galgo Tempo inteiroGalgo es la plataforma digital que transforma la manera en que los latinoamericanos acceden a su vehículo nuevo. Ofrecemos una experiencia 100% online, ágil y transparente, con soluciones de financiamiento flexibles que se adaptan a cada persona. En estos 7 años hemos construido confianza y comunidad: más de 60 mil créditos otorgados y más de 24 mil...
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Academic Support Coordinator
Há 3 dias
Natal, Brasil Mancosa Tempo inteiroMANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available: Academic Support CoordinatorOverviewPURPOSE:MANCOSA is a leading provider of innovative online distance education.We are dedicated to delivering high-quality...
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Academic Support Coordinator
Há 3 dias
Natal, Brasil MANCOSA Tempo inteiroMANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available: Academic Support Coordinator Overview PURPOSE: MANCOSA is a leading provider of innovative online distance education. We are dedicated to delivering...
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Desktop Support Engineer Natal
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Natal, Brasil Boardroom Appointments Tempo inteiroAbout the job Desktop Support Engineer Natal Contract position Bachelors degree in computer science or related field required 5 years Desktop support experience Own, reliable vehicle Good communicator as there are several stakeholders to engage with (onsite store store, Team Leader, IT vendor, IT team) Excellent troubleshooting Must have worked on at least...
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Software Engineer
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Natal, Brasil Agileengine Tempo inteiroJoin to apply for the Software Engineer (Senior) ID***** role at AgileEngine.AgileEngine is an Inc. **** company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries.We rank among the leaders in application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work...
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Full Stack Engineer
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Natal, Brasil Covergo | Insurtech Tempo inteiroFull Stack Engineer (.Net - Support & Observability Focus) - Fully RemoteWe are seeking a Senior Full Stack Engineer with a strong focus on Support & Observability to join our global engineering support team.This role is ideal for engineers who are passionate about solving complex technical problems, improving system reliability, and delivering exceptional...
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Software Engineer
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Natal, Brasil AgileEngine Tempo inteiroJoin to apply for the Software Engineer (Senior) ID42373 role at AgileEngine . AgileEngine is an Inc. 5000 company that creates award‑winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in application development and AI/ML, and our people‑first culture has earned us multiple Best Place to...
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Academic Support Coordinator
Há 3 dias
Natal, Brasil Mancosa Tempo inteiroAcademic Support Coordinator (School of Supply Chain Management)Listing reference:manco_******Listing status:OnlineApply by:24 November ****Position summaryJob category:Others: Education and TrainingContract:PermanentEE position:NoIntroductionMANCOSA, a DHET registered, and CHE accredited private higher education distance education provider, offering...
