Customer Service Vendor Business Manager

1 semana atrás

Belo Horizonte, Brasil Keeta Tempo inteiro

Keeta, the international subsidiary of Meituan—the global delivery giant—is on a mission to revolutionize food and consumer product delivery worldwide.
With our core belief: "We help people eat better, live better," we're taking innovation to the global stage
Responsible for the selection, evaluation, and contract negotiation of outsourcing service providers.
Ensure supplier compliance, regularly assess their performance, and optimize collaboration models.
Establish and maintain long-term cooperative relationships with outsourcing partners.
Business Needs and Resource Planning Develop outsourcing service strategies and resource plans based on business needs.
Ensure the human resources and skills of the outsourcing team align with business objectives.
Performance Monitoring and Improvement Monitor key performance indicators (KPIs) and the rationality of resource grading for the outsourcing team.
Regularly analyze data, identify issues, and drive improvements.
Budget and Collaboration Analyze the operational benefits achieved by outsourcing providers to ensure cost-effectiveness is maximized.
Assist the operations team in reaching favorable service expenditures and returns with outsourcing providers, fostering strong collaboration.
Cross-Department Collaboration Work closely with internal teams (e.g., operations, training, quality control) to ensure process consistency.
Support product and system optimization by providing business needs and feedback.
Education Background Bachelor's degree or higher, preferably in Business Administration, Operations Management, or a related field.
Work Experience At least 2 years of relevant experience in outsourcing customer service business management.
Familiar with the operational models of customer service centers and outsourcing service management processes.
Core Competencies Strong project management, communication, and negotiation skills.
Proficient in data analysis with the ability to drive data-driven decision-making.
Excellent teamwork and cross-departmental collaboration skills.
Fluent in English (reading, writing, speaking, and listening).
Highlights Fast-paced business growth with huge potential.
Hands-on involvement in full-cycle supplier management to strengthen outsourcing capabilities, set in an international work environment.

  • Customer Service Manager Of Business Process Innovation- Brazil

    Há 6 dias

    Belo Horizonte, Brasil Keeta Tempo inteiro

    We're Hiring: Customer Service Manager of Business Process Innovation!!Keeta is an independent brand of Meituan, the world's largest tech-driven retail company.Keeta is revolutionizing the food delivery space.As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery...

  • IT Customer Experience Regional Manager

    4 semanas atrás

    Belo Horizonte, Minas Gerais, Brasil Lhoist Tempo inteiro

    LLA IT Customer Experience Regional Manager- Location_- : Lhoist _,_São José da Lapa_ (Brazil)JOB CONTEXT & SUMMARYThe Regional Manager is responsible for directing, managing, planning, organizing, and implementing Customer's Experience resources, goals and objectives to provide a single point of contact for first level IT support.He/She's accountable for...

  • Program Manager

    Há 2 dias

    Belo Horizonte, Brasil Keeta Tempo inteiro

    We're Hiring: Program Manager - Customer Service Keeta is an independent brand of Meituan, the world's largest tech-driven retail company.Keeta is revolutionizing the food delivery space.As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences.With the mission "We...

  • Sales Professional

    1 semana atrás

    Belo Horizonte, Minas Gerais, Brasil beBee Careers Tempo inteiro R$1.320 - R$226.208

    We are seeking enthusiastic and dedicated individuals to join our sales team as full-time vendors or cashiers.About the JobThis is a commission-based role with competitive pay ranging from R$1,320.00 to R$2,262.08 per month.As a vendor or cashier, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience...

  • Regional Sales Manager

    Há 6 dias

    Belo Horizonte, Brasil StandardAero Business Aviation Services, LLC Tempo inteiro

    The Regional Sales Manager serves as a primary corporate representative responsible for the sale of assigned products and services within specific market segments and/or specified geographic areas. Responsible for meeting planned sales volumes, market penetration and profitability objectives. Develops and maintains customer accounts, implements sales...

  • Regional Sales Manager

    Há 4 dias

    Belo Horizonte, Brasil StandardAero Business Aviation Services, LLC Tempo inteiro

    The Regional Sales Manager serves as a primary corporate representative responsible for the sale of assigned products and services within specific market segments and/or specified geographic areas. Responsible for meeting planned sales volumes, market penetration and profitability objectives. Develops and maintains customer accounts, implements sales...

  • Customer Support Specialist

    Há 2 dias

    Belo Horizonte, Brasil Optiviq Inc. Tempo inteiro

    OPTIVIQ Inc. with roots in the Pulp & Paper Industry for nearly 40 years, holding the exclusive global license for the distribution and support of OptiVisionTM, a leading software solution for managing complex manufacturing processes.Owned by Constellation Software Inc., a global leader in vertical market software, we offer a unique environment that combines...

  • Senior Customer Solutions Manager, Customer

    4 semanas atrás

    Belo Horizonte, Minas Gerais, Brasil Amazon AWS Services Brazil Ltd Tempo inteiro

    Bachelor's degree in Computer Science, Engineering, Math, Operations Research, or a related field or 10 years of large scale IT deployment or program experience.- 3+ years of experience with enterprise scale infrastructure or development-based cloud programs/projects- 7+ years' experience in enterprise IT, either as a vendor, consultant or have prior...

  • Business Development Manager – Brazil

    3 semanas atrás

    Belo Horizonte, Minas Gerais, Brasil HiredChina国际人才招聘网 Tempo inteiro

    Business Development Manager – Brazil (RV Market)About the CompanyA leading global RV manufacturer is entering the South American market, with a strong focus on Brazil. The company is committed to delivering innovative, practical, and high-quality RV solutions tailored to the lifestyle and travel needs of Brazilian customers.Position OverviewWe are seeking...

  • Business Development Manager

    2 semanas atrás

    Belo Horizonte, Brasil KPI Digital Tempo inteiro

    **About KPI Mining**: At KPI, you’ll have the chance to build a career as unique as you are, with the support, inclusive culture, and technology to become the best version of you. And we’re counting on your unique voice and perspective to help KPI become even better, too. At KPI Mining, our vision is to advance the world through the power of people and...