Technical Support Professional

1 semana atrás

Recife, Brasil Bebeeapplicationsupport Tempo inteiro

Job OverviewThe primary function of this position involves providing critical support to business applications, identifying and resolving technical issues to ensure users have a seamless and productive experience.The main responsibilities include diagnosing faults, answering complex technical questions, maintaining systems uptime, escalating intricate problems to other teams, documenting incidents, and facilitating the deployment of new applications.This role requires in-depth knowledge of Java/Python, PEGA (AI), MongoDB/SQL, and proficiency in English is mandatory.A Bachelor's Degree or equivalent working experience in Data, IT, or a closely related field is also essential.Key Skills:Administration of Linux and Windows environments;Efficient problem-solving skills to prevent recurring issues and identifying potential failure scenarios;Excellent communication skills and the ability to work in a collaborative research environment.We offer an array of benefits including health insurance, dental plan, life insurance, transportation vouchers, meal vouchers, childcare assistance, Gympass, TCS Cares, partnership with SESC, certification reimbursement, free access to our Learning Portal, international experience opportunities, university partnerships, Bring Your Buddy, TCS Gems, Xcelerate, and commitment to diversity & inclusion.

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