Onsite Desktop Engineer

Há 2 dias

Natal, Brasil First Technology Pty Ltd. Tempo inteiro

Role and ResponsibilitiesHave a senior level of experience and understanding in the following services:Microsoft Windows for EndpointsMicrosoft OfficeMicrosoft Office 365 SuiteDesktop and Laptop hardware fundamentalsHave a mid-level of experience and understanding in the following services:MimecastAnti-VirusMicrosoft Active Directory On-PremiseHave an entry-level experience and understanding in the following services:Microsoft Group PolicyMicrosoft Azure Active DirectoryNetwork – Firewall, Switches, Access Points, Routers and ControllersNetwork – WAN and LAN fundamentalsThird-Party Applications (Not Limited To) – Exclaimer, Code 2, Sage, M-FilesHave the ability to perform the following functions:Be a technical escalation point to resolve incidents which lower tiered Engineers are unable toBe a mentor to lower tiered EngineersAbility to write Work Instructions and Standard Operating Procedures for common tasksWork within a Service Desk ticketing application and ensure that tickets assigned to you are communicated on and resolved with SLAAssist Operations Managers with technical queries when neededBe willing to work unscheduled overtime if requiredQualifications and Education RequirementsGrade 12 – RequiredA+ and N+ - RequiredMicrosoft 365 Certified: Endpoint Administrator Associate – BeneficialBachelor's Degree in Computer Science or Information Technology Diploma - BeneficialPreferred SkillsExcellent verbal communicationExcellent written communication by following email etiquette best practiceAbility to work independently and unsupervisedAbility to work in a multi-tenanted environmentAbility to work with other Business Units and Vendors with the primary goal being providing exceptional service to the customerInterest in wanting to keep abreast of technology in the IT industryInterest in wanting to keep obtained certifications updated and willing to certify in new technologies in accordance with the business strategy and personal roadmap2-3+ years of experience in a similar technical role
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