Second Line Desktop Support Engineer

Há 23 horas

Natal, Brasil Pedros Chicken Tempo inteiro

Duties and Responsibilities
An experienced IT Support Technician with 3-5 years of experience to provide comprehensive technical support and maintain our IT infrastructure
Technical Troubleshooting: Diagnose and resolve complex technical issues involving software, hardware, and network systems
Infrastructure Management: Assist in the maintenance and administration of servers, network devices, and other critical IT infrastructure
Project Support: Collaborate with IT team members on larger IT projects, providing technical expertise and support
User Support: Provide direct support to users, addressing issues related to computer systems, hardware, and software.
This includes setting up new user accounts and managing access control
Training and Guidance: Offer training and guidance to users to enhance their understanding of systems and applications
Documentation: Maintain detailed records of technical issues, resolutions, and user requests.
Develop and update IT documentation and procedures
Security Compliance: Ensure adherence to IT security policies and procedures, and assist in the implementation of security measures
Vendor Coordination: Liaise with external vendors for the repair and maintenance of equipment and software
Performance Monitoring: Monitor system performance and report on any anomalies or improvements needed
Emergency Response: Provide rapid response and resolution during IT emergencies or system outages
Requirements
3-5 years of experience in IT support or related field
In-depth knowledge of computer systems, networks, and software
Excellent problem-solving and communication skills
Relevant IT certifications preferred (e.g., CompTIA, Microsoft)
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