Information Technology Manager

OverviewLedn is a global financial services company built for digital assets, helping to improve the everyday lives of Bitcoin holders while building generational wealth for the future.We offer a suite of egalitarian lending, savings and trading products to digital asset holders in over 150 countries around the world.The core values that guide us are: act with integrity always, own it, have a passion for progress, and lead with empathy.Ledn is committed to building, innovating and revolutionizing financial services.The Opportunity: We are looking for an experienced engineer to join the Cybersecurity/IT Engineering team as a full time Manager of IT.The role includes supporting end users, managing endpoints, automating identity and access management, and administering cloud-based IT systems and tools.The right candidate has demonstrated success in similar roles within rapidly growing, security-first environments and is passionate about automation, scripting, and infrastructure as code.This role will report to the Director of IT and will be customer-facing, driving a positive IT support experience for employees via Slack, Jira, and other tools.The team is Mac-centric and you will be responsible for procuring and delivering technology equipment, onboarding new employees, tech retrieval for departing employees, and ongoing improvement of IT programs and policies.ResponsibilitiesOwn the experience of tech onboarding for all new employees and tech retrieval for departing employees.Design, test, build, and document programs, policies and tools; contribute improvements to existing knowledge bases.Support and manage SaaS applications (Google Workspace, Slack, Jamf Pro/Protect/Connect, Okta, Jira, etc.).Manage Mac endpoints and mobile device management tools (MDM/EMM, Jamf, etc.).Own and contribute to improvements on identity and access management tools (IDP/SSO with GSuite, Okta, etc.).Detail solutions, craft help articles, and automate repetitive tasks.Manage, respond to, and resolve critical incidents; prioritize help desk tickets and track work in Jira.Work on projects over sprints with agile practices; align objectives/Key Results (OKRs) with team and company goals.Collaborate with Cybersecurity/IT peers and stakeholders across Customer Success, Marketing, Engineering, and HR.Proactively design and implement cloud-first infrastructure and networks; support end users and automate workflows.What You Bring to Ledn7+ years in SaaS systems administration (Jamf Pro, Google Workspace, Okta, Slack, Jira, Netsuite).Ability to create automations using bash, zsh, Python, etc.; experience with open source tools (Nudge, CIS Benchmark scripts, SplashBuddy, Munki, etc.).Experience integrating SSO into Okta and creating workflows in Okta; strong API integration skills.Remote support experience across multiple countries/time zones; familiarity with hardware shipping/receiving and customs.Excellent communication skills; ability to write clearly for tickets, email, and Slack; comfortable assisting time-constrained users.Strong technical foundations: security mindset, basic networking (TCP/IP, DNS, DHCP, VLANs, routing/switching), OSI model troubleshooting, and the ability to self-manage and scope projects across teams.Nice to HavesSome familiarity with AWS; experience with GAM and command-line tooling.Jamf certifications, Okta certifications, Google Workspace certifications.Culture FitDemonstrates integrity and accountability; collaborative and empathetic across functions and cultures.Thrives in a startup/tech environment with a builder's mindset; comfortable navigating ambiguity in a high-growth, fast-paced setting.Experience working in a remote environment.What We ProvideComprehensive total rewards package starting on day one; competitive PTO and ownership in the company.Shared equity; opportunity to work remotely from anywhere in the world for up to 180 days (subject to restrictions).A purpose-driven role with meaningful growth opportunities.A diverse, inclusive, equal-opportunity employer; confidentiality and respectful handling of information across legal contexts.You may reach out to the Ledn team for accommodation requests throughout all stages of the recruitment process.Requests will be addressed confidentially.We are a remote-first team with global presence (North America, Latin America, Europe, and Africa).Due to high application volumes, only qualified applicants will be contacted.Shortlisted candidates may be asked to submit a short video response; we may review publicly available social media activity relevant to the role.No agencies or recruiters, and no unsolicited resumes.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesRetailReferrals increase your chances of interviewing at LEDN by 2xWe're unlocking community knowledge in a new way.Experts add insights directly into each article, started with the help of AI.#J-*****-Ljbffr