Analista Sales Support

Há 5 dias


Belo Horizonte, Brasil Hays Tempo inteiro

Oportunidade em grande empresa de Mídia/Tecnologia.Temporário 6 meses: LATAM Sales Support Jr (Analista de suporte de vendas Latam (Tickets) - Temporário) Você irá atuar na área de Strategy & Operations.Atividades: Triagem de bilhetes Analisar os tickets contratos para definir prioridades e categorizá-los com base na urgência e complexidade.Categorizar os contratos ou atribuí-los para garantir o encaminhamento adequado para as equipas de apoio ou indivíduos relevantes.Identificar e encaminhar os casos críticos.Gestão de tickets: Triagem e resolução de tickets via help desk | Documentação dos tickets Garantir que processos operacionais estejam corretos (ex.: pagamentos) Interação com stakeholders, especialmente com a equipe de vendas Análise de performance com foco em Data Analysis Higienização de dados: Limpeza e organização de informações do time e dos clientes | Garantir que cada cliente esteja atribuído ao vendedor correto Requisitos: Inglês Avançado/Fluente Superior completo Facilidade com análise de dados Desejável SQL Excel intermediário/avançado Pessoa precisa ter experiencia com contratos e capacidade analítica para analisar Híbrido | 4 dias presenciais e o 1 dia Home


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