Key Player In International Customer Success

Há 3 dias


Manaus, Brasil Bebeecustomersuccess Tempo inteiro

Job OverviewWe are seeking an accomplished Customer Success Manager to lead a portfolio of international customers.Your primary focus will be on driving outcomes such as retention, expansion, adoption, and advocacy.You will own a customer book and deliver on targets related to GRR, NRR, adoption, and NPS.Collaborate with cross-functional teams to co-create and execute onboarding/time-to-value and adoption plans using established templates, playbooks, and your expertise.Lead engagement business reviews, manage multi-threaded stakeholders, and oversee renewals/expansions with clear next steps.Monitor health signals and usage, identify potential risks early, and develop effective save plans.Translate business objectives into actionable requirements and coordinate with Support, Product, and Services teams.Capture key learnings, improve playbooks, and contribute valuable voice-of-customer insights to the company roadmap.RequirementsProven experience in customer success management.Strong leadership and stakeholder management skills.Ability to analyze data and customer feedback to drive business decisions.Familiarity with tools used for customer success management.Excellent communication and interpersonal skills.BenefitsOpportunity to work with a diverse portfolio of international customers.Collaborative and dynamic work environment.Ongoing training and professional development opportunities.Competitive compensation package.What We OfferA challenging and rewarding role that drives growth and impact.A collaborative team environment that values open communication and mutual respect.A commitment to ongoing learning and development to stay ahead in the industry.A competitive compensation package that reflects your value to the organization.



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