Business Development And Operations Specialist

Business Development and Operations Specialist">This role is a key position within our organization, responsible for providing operational guidance, financial coaching, and training to drive performance while ensuring alignment with global standards. The successful candidate will be fluent in Portuguese and English and proficient in Spanish, with strong communication facilitation and coaching skills.">Key Responsibilities:">Act as the primary liaison for franchise owners, offering consultative support on day-to-day operations, financial performance, leadership development, and member experience.">Build collaborative relationships across culturally and linguistically diverse markets, ensuring business strategies align with Gold's Gym standards while adapting to local market needs.">Conduct regular check-ins and annual site visits with each franchise location in the assigned territory.">Provide guidance and resources to drive operational excellence and regional growth.">Leverage KPI benchmarks and digital platforms to monitor and support franchise performance.">">Training & Leadership Development:">Develop and deliver in-person and virtual training sessions in Portuguese and Spanish for franchisees and their teams, focusing on operational efficiency, member experience, and profitability.">Facilitate webinars, learning sessions, and peer collaboration forums to promote continuous learning and knowledge sharing in the Latin American market.">Lead onboarding programs for new franchisees, providing a strong foundation in Gold's Gym systems standards and growth strategies.">Champion the rollout of corporate initiatives, tools, and new programs, ensuring cultural adaptation and consistent adoption across locations.">">Operational Evaluations & Brand Standards:">Perform standardized gym evaluations, operational audits, and brand assessments.">Ensure all locations remain compliant with system standards, brand guidelines, and operational policies.">">Strategic Business & Financial Planning:">Review and interpret financial reports to identify trends and coach franchisees on strategies for profitability and operational improvement.">Assist with strategic planning, forecasting, and staff planning tailored to the Latin American region.">">Market Insights & System Collaboration:">Conduct annual market reviews and monitor competitive activity in each territory.">Share benchmarking data, performance insights, and market intelligence with both franchisees and internal teams.">Cross-functionally collaborate with marketing, technology, and development teams to align field strategies with broader corporate objectives.">">Required Skills & Qualifications:">Fluency in Portuguese, English, and Spanish required.">3-5 years of experience in franchise operations, business consulting, or multi-unit fitness/hospitality management.">Bachelor's degree in Business Administration, Management, Exercise Science, or a related field preferred.">Proven ability to lead both in-person and virtual training programs in multiple languages.">Strong knowledge of fitness industry operations, financial drivers, and customer experience best practices.">Exceptional communication, facilitation, and coaching skills with a high degree of cultural intelligence.">Basic knowledge of gym technology platforms a plus.">Williness and ability to travel up to 50% or more across Latin America and Caribbean, including overnight travel and weekends when necessary.">">Preferred Attributes:">Passion for fitness, health, and wellness.">Experience supporting international franchise or multi-unit business models, particularly in Latin America.">Strong presence and confidence when leading groups and delivering training in culturally diverse environments.">High level of business acumen, adaptability, and emotional intelligence.">Familiarity with Gold's Gym tools, systems, or service providers.")},