It Professional Services

IT Professional Services - Detalhes da Vaga. ? The position reports into the Professional Services Manager. ?**Main job responsibilities and accountabilities**- Drive and manage the implementation stage, delivery, sign-off, and transitioning to Client Services Support for our high value PKI products. ?- Collaborate with Sales and Sales Engineering teams to define project scope, SOWs, and closing delivery service opportunities. ?- Provide value through technical product knowledge, service enablement and support of enterprise solutions. ?- Work cross-functionally with colleagues and other business entities to support our enterprise products within agreed SLAs. ?- Collaborate with Product Management, Software Development, and Quality Assurance teams in UAT stage for testing new product features and integrations. ?- Assist with the integration of our solutions to approved third parties. ?- Gather and analyze system logs to troubleshoot issues reported by customers. ?- Report to and follow up with Quality Assurance and Software Development teams any system issues and bugs found or reported by customers. ?- Communicate actively with customers regarding the status of bug tickets, product improvements and features, and incidents. ?- Create, develop, and update training material for our enterprise solutions portfolio. ?- Provide technical training to Client Services Support and Sales Engineering teams when a new feature or product version is released. ?- Act as an advocate for the customer in internal meetings with other departments. ?- Responsible for maintaining training and development plans agreed with line manager. ?- Understand departmental KPIs, striving to increase departmental productivity, improve efficiencies via system or process change. ?- Non-standard hours and weekend work may be required to manage project launches, strategy, and process changes, including travel to customer sites for on-site installations. ?- Responsibility for complying with company policies and procedures, including but not limited to information security and acceptable use, and for undertaking mandatory in-house company training as required. ?- Undertake other job responsibilities and accountabilities within the remit of the job role as and when these may arise. ?**Person specification**Essential- Knowledge and experience using Microsoft Office tools. ?- Associate degree in Computer Science or related field. ?- Demonstrates organizational and time management skills, effectively meeting deadlines. ?- Ability to work across multiple time-zones as/when required. ?- Excellent English communication skills, both written and verbal. ?- Client focused with strong interpersonal skills and experience managing stakeholders and customers expectations. ?- Displays a polite and professional attitude when representing GMO GlobalSign. ?- Demonstrate research and problem-solving skills. ?- Ability to manage tasks and deadlines autonomously. ?- Experience in administering Windows and Linux Servers. ?- Knowledge of and experience in Active Directory Domain Services and Certificate Services. ?- Proficiency with Windows, Linux, and Mac endpoints. ?- Understanding of and troubleshooting experience with RESTful and SOAP APIs. ?- Computer networking and security knowledge and experience. ?Desirable- Knowledge and experience in cryptography (PKI). ?- Experience in developing and delivering corporate course material and training. ?- Applicable experience in IT Technical Support environment or related. ?- Experience building relationships with third parties, including customers and stakeholders. ?- Virtualization knowledge and experience. ?- Proficiency in Azure - bonus points for AWS and GCP. ?**Job Types**: Full-time, PermanentAbility to commute/relocate:- Belo Horizonte - MG : Reliably commute or planning to relocate before starting work (required)Application Question(s):- Você tem experiência em servidores Windows?- Você tem experiência em Microsoft Active Directory?- Você tem experiência em Servidores Linux?- Você tem experiência em Criptografia?- Você tem experiência em Cibersegurança?**Education**:- Bachelor''s (preferred)**Language**:- Inglês (required). Requisitos para participar do processo. ? . O que oferecemos.