Customer Success
Há 13 horas
Customer Success – Team ManagerCanonical is a leading provider of open source software and operating systems to global enterprise and technology markets.Our flagship platform, Ubuntu, powers initiatives in public cloud, data science, AI, engineering innovation, and IoT.We operate worldwide with more than 1,000 colleagues across 70+ countries and prioritize distributed collaboration, with no permanent office locations.LocationGlobally remote role.Employment DetailsSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: OtherIndustry: Software DevelopmentKey ResponsibilitiesStrategic planning and analysis: Prepare communication plans, conduct team meetings, and share insights in management forums.Review key performance indicators regularly and develop strategies to enhance customer engagement, improve retention, and drive upsells or cross-sells.Customer interactions and support: Resolve escalated customer issues, working closely with the team to ensure timely resolution.Team management: Guide and support team members to navigate complex customer situations, improve skills, and achieve goals.Conduct regular performance reviews, celebrate excellence, and set individual growth goals.Cross-functional collaboration: Partner with Sales, Marketing, Product Development, and Support to align on customer needs, share feedback, and coordinate efforts.Documentation and reporting: Create and maintain clear documentation, ensuring changes are captured with quality and details.QualificationsExcellent academic record from school and university.Bachelor's or equivalent degree in Business, Communication, or STEM.Strong knowledge and passion for Customer Success, revenue management, and technology; experience in SaaS or software industries.Proven track record of delivering outstanding Customer Success outcomes.Commitment to continuous learning and improvement—curious, flexible, scientific.Creative problem-solving and cross-team collaboration.Experience growing and developing a CSM team.Hands-on use of data to drive team activities and continuous improvement.Willingness to travel up to four times per year for internal events.Nice-to-Have SkillsProficiency in any of the following languages—Japanese, Korean, Spanish, Portuguese, German, French, Italian—alongside excellent command of English.BenefitsDistributed work environment with twice-yearly team sprints in person.Personal learning and development budget of USD 2,000 per year.Annual compensation review.Recognition rewards.Annual holiday leave.Maternity and paternity leave.Employee Assistance Programme.Opportunity to travel globally and meet colleagues.Priority Pass for travel and upgrades for long-haul company events.About CanonicalCanonical is a pioneering tech firm at the forefront of the global move to open source.As the publisher of Ubuntu—the most important open source project powering AI, IoT, and cloud—we drive software innovation worldwide.We recruit globally and set high standards for excellence.Most colleagues work from home since ****, enabling us to focus on future-ready work and continuous skill growth.Equal Opportunity EmployerCanonical is an equal opportunity employer.We foster a workplace free from discrimination, valuing diversity of experience, perspective, and background.Whatever your identity, we will give your application fair consideration.#J-*****-Ljbffr
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