(Networking & Cybersecurity) Technical Support Consultant (Latam)

(Networking & Cybersecurity)Technical Support Consultant (LATAM)(Networking & Cybersecurity) Technical Support Consultant (LATAM)2 months ago Be among the first 25 applicantsPassionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.Excited?Let's see what it takes What you will do:Provide exceptional technical support via calls, chats, and emailsResolve support inquiries of various difficultiesGather data to ensure the required technical info is collected to resolve even more complex ticketsGather required technical information to ensure the resolution of complex casesEnsure customers' satisfaction with any interactionMaintain working knowledge of our client's products and servicesSecurely work with customers' sensitive informationCommunicate with developers and other departments of various IT companies to identify and troubleshoot technical issuesWhat you need to succeed in this role:Excellent English communication skills (at least C1 for both spoken and written)Prior experience in tech support, desktop support, or a similar role is a mustStrong troubleshooting and problem-solving skills, attention to detailBasic knowledge of networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking)Basic understanding of cybersecurity, working experience with ISPCustomer-oriented and responsible attitudeExcellent interpersonal skillsWill be a great plus:Experience with Zendesk or similar CRM systemsExperience with engineersDegree in computer science or information technologyCertification in Microsoft, Linux, or CiscoExperience with remote desktop applications and help desk softwareBenefits and Perks:Flexible scheduleOpportunity to work fully remotelyInclusive international environmentCompensation in USDGood bonuses for referring friendsPaid intensive training and probationWork-life balanceResponsive management interested in your growth and long-lasting cooperationGreenhouse conditions for self-developmentThe items listed in this section may vary depending on the terms of your engagement.Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selectedWho we are:SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.We work with clients from over 30 countries and speak over 60 languages.Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.We welcome people with various backgrounds and experiences.Grab the chance to join us and send your CV in English, pointing out your outstanding skillsVisit our website: are a multinational company with unbiased views.The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.Seniority levelSeniority levelAssociateEmployment typeEmployment typeContractJob functionJob functionCustomer ServiceIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at SupportYourApp by 2xWe're unlocking community knowledge in a new way.Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr