On Site Services Analyst
1 semana atrás
What you will do Service Operations: Handle incidents and requests as per defined processes and Service-Level Agreement (SLA).
Ensuring that incident and request on the local site is handled according to defined processes and SLA.
Reinstall and refresh computer clients as per defined processes.
Report and suggest solutions to potential problems to Problem Management.
Support and assist with setting up/using remote collaboration tools/systems.
Actively contribute with ideas to improve IT situation at local site.
Project participation and management of Global projects and Implementation at local site or On Site Services (OSS) region.
Maintain the IT assets within the OSS scope at the site, in our Hardware Asset Management (HAM) system.
Implementation/improvement of solutions on the local site.
Monitor and do Proactive support.
Attend trainings on new technical solutions being rolled out in the company.
We believe you have Bachelor's degree in IT related studies, equivalent or higher degree.
Minimum 3 years of experience providing hands-on support for IT services.
Fluency in English language, written and spoken
Deep knowledge about standard platforms (i.e. Microsoft, HP, etc.)
Trouble Shooting experience
Experience of creating, understanding, and following technical documentation, routines and processes.
Experience of running Local Site projects and participation in OSS (On Site Services) region wide or Global projects.
We Offer You A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
A culture that pioneers a spirit of innovation where our industry experts drive visible results
An equal opportunity employment experience that values diversity and inclusion
Market competitive compensation and benefits with flexible working arrangements
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