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After-Sales Manager

Há 2 dias

Rio de Janeiro, Brasil Jovi Mobile Tempo inteiro

**After-Sales Manager****Job Summary**:**Key Responsibilities**:- Lead and manage the after-sales support team, including customer service, technical support, and warranty administration.- Develop and implement after-sales strategies to enhance customer experience and foster long-term relationships.- Monitor and analyze after-sales performance metrics such as customer satisfaction (NPS/CSAT), response time, and issue resolution rates.- Ensure effective handling of customer inquiries, complaints, and product returns, maintaining high service standards.- Collaborate with sales, marketing, product, and logistics teams to align after-sales initiatives with business goals.- Develop training programs for the after-sales team to improve product knowledge and service delivery.- Oversee warranty claims, service agreements, and repair processes, ensuring compliance with company policies.- Identify and implement opportunities for upselling additional services, maintenance packages, or product upgrades.- Prepare regular reports on after-sales performance and present insights and recommendations to senior management.- Stay updated on industry best practices and technological advancements to improve after-sales processes.**Requirements**:- Bachelor's degree in Business Administration, Engineering, or a related field.- Proven experience in after-sales service, customer success, or operations management.- Strong leadership and team management skills.- Excellent problem-solving abilities and customer-oriented mindset.- Proficiency in CRM systems, service management software, and data analysis tools.- Solid understanding of product life cycles, warranties, and technical support processes.- Excellent communication and interpersonal skills.- Ability to work in a fast-paced environment and manage multiple priorities.**Preferred Skills**:- Industry-specific experience (e.g., telecom, automotive, electronics, or SaaS).- Lean or Six Sigma certification is an advantage.- Experience with KPI tracking tools and service automation platforms. Tipo de vaga: Efetivo CLT, Autônomo / PJPagamento: R$******,00 - R$******,00 por mês**Experiência**:- Vendas (preferencial)- Gerência (preferencial)